I need help

Do you need help with your workcover claim? Do you have a question you need answered?

 

 If you need help or advise, this is the page where you can post your question(s).

If you’re stuck and need help with your workcover claim or have a particular question, please post your query here. Please ensure you mention the state you are located in, as the workcover laws vary from state to state.

Due to the large amount of email queries (questions re workers comp and workcover claim issues) we can not guarantee that we will be able to answer your email/queries personally. Please use this page (I need help) – below- to ask your questions, as our contributors and injured readers are often able to answer your questions or lead you in the right direction. You can use a nickname and an alias email to comment/ask questions, preserving your anonymity.

Remember that we are based in Victoria, and are most knowledgeable about the Victorian workcover system, however our interstate readers are often able to help injured workers from other states than Victoria.

For “peer-to-peer support”, you can post your questions here on this page (below in the comment section) where our Team and other injured workers may have advice for you or experience with your specific situation in your state.

We always like to hear the stories of all injured workers in Australia to help us compile anonymous, but factual, evidence from as injured workers about any abuses they have experienced by workers compensation systems across Australia.

How to post a question

workcovervictimsdiary-use-a-nickname

Please also refer to our general website use page as well as to our Comment Policy as well as our Social Networking warning

To post a comment on a workcover victims diary you do not need to register or login or anything in order to post a question and you can post it entirely anonymously.

You can use the “comment” form under each post (article) to comment. To do so you will need to use a name (which can be anything fictitious such as “victim”, “newbie”, “I hate them”, whatever) and an email address. The email address can be entirely made up as well, should you prefer to remain anonymous (mind you, using your real email address is also safe, as it will NOT be published and your email will only be visible to the blog’s administrator), however, due to potential hacking or snooping, we suggest you use a fake email address at all times to comment (so that in the unlikely event of a successful hack your email address can not be stolen). A fictitious email address can be anything as long as there is a “@” in it and a ”com”; for example “nothing@whatever.com”; “fake@fake.com”.

Please bear in mind that our articles commenting automatically closes after 90 days – this is so as to avoid a sh*t load of spam/attempted spam (which we the need to manually remove from our databases). However should you wish to add a comment to an older article (older than 30 days), please contact us and consider it done!

Note: aworkcovervictimsdiary does not (or very rarely) insert comments on behalf of our readers – i.e comments on articles received via email.

Additional Resources

Search box and the Tags:

 

workcovervictimsdiary-search-tools(on the right hand side of the blog): our site contains over a thousand articles and chances are thataworkcovervictimsdiary-tags the information you are looking for is already on the site. You can use the search box (see image left) to type in a keyword(s) i.e. type in “IME” (see below – use our advanced search), or you can search the Categories. An easier way is to select the Tags.For example if you are looking for information about independent medical examinations, simply click on the tag “IME”, which will show you all the posts and articles about IMEs. (see image right).

You can also view our site’s content in the form of a Sitemap , showing our archives, for ease of reference.

 

Use our advanced search

search-aworkcovervictimsdiaryYou can type a keyword in to the search box (top right and bottom of side bar on page) and you will see a little wheel spin while the site is looking for all articles that contain the keyword. For example: I am looking for “impairment” articles and started typing “impairm” as my keyword; after a few seconds the articles come up automatically! (see picture on left)

Relevant workcover legislation in each state

Head on over to our section: Resource Centre in the  (top)menu, which contains a page titled “workcover legislations” where you can find all the workcover laws in every jurisdiction (state and territories).

Frequently asked questions

We have created pages and lists of FAQs, i.e. WorkSafe VIC FAQ, where you can find heaps of information.

Also see “who else can help”

If you’re stuck and need help with your workcover claim or have a particular question, please post your query here. Remember to please ensure you mention the state you are located in, as the workcover laws vary from state to state.

If you need help or advise, post your question(s) below in the comment section.

 

updated12 April 2015

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2654 Comments on "I need help"

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Woo woo
Guest

The court will issue a temporary ivo and the police/sheriff have to track the address to issue the documents.

Bunny
Guest
Thanks WCV, people need to know what Case managers are capable of. I read the recommendations in NSW and what struck me was ‘Proper qualifications for case managers’, this as far as I know has not happened. Over 10 years, I had about 16 case managers ranging from the extremely nasty, threatening types at GIO who said and I quote “You will do what we tell you to do” (to which I answered ‘make me’, much to my regret later on), to the absent (my favourites) to the end game attack dog determined to make my life a misery by… Read more »
WorkcoverVictim
Admin

@SC would you like a read?

WorkcoverVictim
Admin
@SC @Bunny I now understand this is a former case manager who was made redundant a couple of years ago by CGU (and CGU are now out of workers comp in NSW). SIRA won’t do anything – it’s not regulatory. ICare won’t – they only see it as a “possible” privacy breach. The police won’t – they didn’t see it as threats (they might now with the real escalated threat to kill the injured worker). CGU Vic see it as abhorrent – and wish to write a letter and warning but they can not locate this former CM. The Injured… Read more »
Bunny
Guest
If that CM has threatened to hurt the injured worker, then that is illegal and the police have to respond to it. As an injured worker, they are also protected under disability laws and that needs to looked into. This is the kind of thing that needs publicity, it is criminal harassment and the Insurance Company needs to be held accountable for employing such an unsuitable person to the position of Case Manager. I think Legal action is the only option if the police wont do anything. And remember all those people ignoring this can also be held accountable, especially… Read more »
SC
Guest
Assuming the comments written by the ex CM were that extreme as to cause major distress, even harm to the worker (I haven’t seen them yet), then obtaining the equivalent of what in WA is called a VRO (Violence Restraining Order) against this person, based upon the threats, would not be that far fetched and may be a first step to indicate that the worker takes the threats as serious and credible. I think that police interest and involvement is not really likely at this stage, unless a VRO is granted, at which time they may take this more seriously.… Read more »
Woowoo
Guest

Definitely seek an intervention order as a priority. If the police don take action then I would seek the services of a lawyer, even legal aid to find out what options there are, but seriously the police should be on heard and acting against these threats.

WorkcoverVictim
Admin

@Bunny, disgusting indeed, but I guess they fit the perfect profile to work for insurers. The case of the ex CM has now escalated to an overt threat to kill this poor injured worker (I have the hard evidence). The initial pleas to local MP, police etc did not help at all, the injured worker did not even get a response. Given that this has now escalated beyond belief, I think the IW should go to the police immediately with all the evidence. What would you do if you CM or former CM threatens you with a bullet?

WorkcoverVictim
Admin
@SC, the issue with the ex CM has now escalated, I have the hard evidence. The CM actually threatens to kill that poor injured worker. What can be done? The police were allegedly not interested the first time around, surely if you fear for your life they must act? The CM sounds (reads) like a real psychopath and that scares ME on behalf of that poor injured worker. Any urgent thoughts/ advice, please? I thank you. Has anyone else been explicitly threatened by a former or current CM, online (social media etc)? If so please contact me via contact section… Read more »
Bunny
Guest
I find this issue completely abhorrent, how dare that case manager do that. I would get as much publicity about this as possible. Contact your local member and send them a copy, seek legal advise urgently. Recently I was horrified to learn that that a son of a friend of mine was starting work as a case manager for an Insurance company. He could not get a permanent job as a teacher and his wife works as one as well. My friend told me that most injured workers fabricate their claims, that is what these case managers have been brainwashed… Read more »
WorkcoverVictim
Admin
@To injured worker incited to commit suicide by case manager: See SC comments. I also sought advise with ZAPARAS Lawyers (https://www.zaparaslaw.com.au/) who are happy to provide this blog with practical legal advice as well, when needed. Their response is essentially: “in relation to the query about the NSW person being contacted by their former case manager, I can only suggest that a complanit be made by this person to management of workcover / insurer as it does appear very inappropriate” If I were you I would publish the material here online, with names and other identifiers suppressed. Let me know… Read more »
SC
Guest

Is the former case manager still employed by the insurer?

WorkcoverVictim
Admin

Can anyone please advice , any legals around? I have a serious question re a poor injured sod – what would YOU do if your former case manager contacted you to tell you (in writing) that you are scum (and worse) and that you shoul commit suicide? The EVIDENCE is there. The police did not help. I am shocked and at a loss so far to find some help for this poor injured worker.

Paula
Guest

Immediately report it to your doctors, lawyer and the Workcover Ombudsman.
https://www.ombudsman.vic.gov.au/Complaints

SC
Guest

There is in my opinion recourse against the insurer and/or the former case manager especially if he is still employed by the insurer. At the very least he should be terminated from his job.

WorkcoverVictim
Admin

@SC, thank you for the info you provided, much appreciated. Who should be contacted within that Insurance Company, or should the relavant WorkCover NSW be contacted with the evidence on hand, they are supposed to be the ‘boss’of the insurers…?

SC
Guest

Workcover, I believe should be contacted. I’d really like to see this letter. An initial starting point would be to get a written explanation from the insurer. Put them on the defensive. It certainly may be actionable if a case officer could be so incredibly stupid and callous as to put something like that in writing (on behalf of the insurer?) If this letter causes foreseeable harm to the worker it may have further implications and ramifications, (such as a claim for bullying at common law) so more details would be helpful.

SC
Guest

Also, the worker’s psychiatrist or psychologist and/or GP should be asked to comment on the risk of harm potentially or actually caused by the letter. If they support the proposition that the letter is potentially injurious (I suspect they would) then I would encourage the worker to take this further.

WorkcoverVictim
Admin

SC, you are right, I have asked the injured worker if I could publish the written echange between that evil case manager and the injured worker, with suppressing names.

Mary
Guest
Hi I recently resigned from my job of over 15 years with a serious injury due to workplace stress. I have lodged aworkcover claim due to my injury . I had a similar claim over 10 years ago and my injury this time around was more serious. I try to retract my resignation letter but my employer didnt accept it. The 2007 claim was accepted and the employer was found liable for the injury. My injuries in last year were related due to false and misleading information about the situation talked about by other workers. I would like people to… Read more »
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