I need help

Do you need help with your workcover claim? Do you have a question you need answered?


 If you need help or advise, this is the page where you can post your question(s).

If you’re stuck and need help with your workcover claim or have a particular question, please post your query here. Please ensure you mention the state you are located in, as the workcover laws vary from state to state.

Due to the large amount of email queries (questions re workers comp and workcover claim issues) we can not guarantee that we will be able to answer your email/queries personally. Please use this page (I need help) – below- to ask your questions, as our contributors and injured readers are often able to answer your questions or lead you in the right direction. You can use a nickname and an alias email to comment/ask questions, preserving your anonymity.

Remember that we are based in Victoria, and are most knowledgeable about the Victorian workcover system, however our interstate readers are often able to help injured workers from other states than Victoria.

For “peer-to-peer support”, you can post your questions here on this page (below in the comment section) where our Team and other injured workers may have advice for you or experience with your specific situation in your state.

We always like to hear the stories of all injured workers in Australia to help us compile anonymous, but factual, evidence from as injured workers about any abuses they have experienced by workers compensation systems across Australia.

How to post a question


Please also refer to our general website use page as well as to our Comment Policy as well as our Social Networking warning

To post a comment on a workcover victims diary you do not need to register or login or anything in order to post a question and you can post it entirely anonymously.

You can use the “comment” form under each post (article) to comment. To do so you will need to use a name (which can be anything fictitious such as “victim”, “newbie”, “I hate them”, whatever) and an email address. The email address can be entirely made up as well, should you prefer to remain anonymous (mind you, using your real email address is also safe, as it will NOT be published and your email will only be visible to the blog’s administrator), however, due to potential hacking or snooping, we suggest you use a fake email address at all times to comment (so that in the unlikely event of a successful hack your email address can not be stolen). A fictitious email address can be anything as long as there is a “@” in it and a ”com”; for example “nothing@whatever.com”; “fake@fake.com”.

Please bear in mind that our articles commenting automatically closes after 90 days – this is so as to avoid a sh*t load of spam/attempted spam (which we the need to manually remove from our databases). However should you wish to add a comment to an older article (older than 30 days), please contact us and consider it done!

Note: aworkcovervictimsdiary does not (or very rarely) insert comments on behalf of our readers – i.e comments on articles received via email.

Additional Resources

Search box and the Tags:


workcovervictimsdiary-search-tools(on the right hand side of the blog): our site contains over a thousand articles and chances are thataworkcovervictimsdiary-tags the information you are looking for is already on the site. You can use the search box (see image left) to type in a keyword(s) i.e. type in “IME” (see below – use our advanced search), or you can search the Categories. An easier way is to select the Tags.For example if you are looking for information about independent medical examinations, simply click on the tag “IME”, which will show you all the posts and articles about IMEs. (see image right).

You can also view our site’s content in the form of a Sitemap , showing our archives, for ease of reference.


Use our advanced search

search-aworkcovervictimsdiaryYou can type a keyword in to the search box (top right and bottom of side bar on page) and you will see a little wheel spin while the site is looking for all articles that contain the keyword. For example: I am looking for “impairment” articles and started typing “impairm” as my keyword; after a few seconds the articles come up automatically! (see picture on left)

Relevant workcover legislation in each state

Head on over to our section: Resource Centre in the  (top)menu, which contains a page titled “workcover legislations” where you can find all the workcover laws in every jurisdiction (state and territories).

Frequently asked questions

We have created pages and lists of FAQs, i.e. WorkSafe VIC FAQ, where you can find heaps of information.

Also see “who else can help”

If you’re stuck and need help with your workcover claim or have a particular question, please post your query here. Remember to please ensure you mention the state you are located in, as the workcover laws vary from state to state.

If you need help or advise, post your question(s) below in the comment section.


updated12 April 2015

2,624 Responses to “I need help”

  1. I called the regulators.. there are time limits and due to my health issues i haven’t been able to make the calls.. all I want is to get back to work, but as my injuries aren’t deemed to be operable and are now degenerative I am unable to.. I’m going back to see a psych.. we all know how much they can do… but … I’ll give it another go.
    I actually need someone to help me with this merry go round. But there’s no one.. that’s what the psych said last time..

    Thumb up 0 Thumb down 0

    • Hi Woowoo, we’ve both been around for a long time. Mine is still not settled. Are you interested in joining a group with the Vic Trades Hall and Unions to help support each other and share info and advice? I can recommend a good Psych if u need one.

      Thumb up 0 Thumb down 0

      Workcover is corrupt October 18, 2017 at 1:45 pm
  2. Vic Scam Watch – very good advice thank you. I’m looking for one atm and one that I spoke with when I was highly anxious and extremely distressed and it was one of the larger specialist no win-no fee firms endedup with her being quite rude, condescending and provided no proper legal advice, other than she’d take it on, run the case how she wanted but limit her fee to 25% of whatever I got.
    Most of us have numerous issues involved in our cases so for eg. one component might be worth $250,000, another might be $5,000 and another $205. If they put all the work into all of he cases, yet lose case one ($250,000) and two ($5000) but win case three for $205, then you will need to pay their WHOLE fee. It might have cost you $75,000 to fight for the bigger case but lost but you will still need to pay their fee’s for that. You MAY ALSO be faced with paying the costs of the other party if you lost. It’s a minefield. I’m trying to find a good one atm, any suggestions???

    Thumb up 0 Thumb down 0

    Workcover is corrupt September 23, 2017 at 8:03 pm
    • They used the other parties costs being presumed to get me to withdraw.. I was prepared to access my TPD to do it but they (my legal team) badgered me to withdraw. I wasn’t allowed back into the court room, and I’m guessing they didn’t think I’d stick around, but when both sides walked out of the court room they were having a good ole laugh and shaking hands.. til they saw me giving daggers..

      Thumb up 0 Thumb down 0

  3. I have noticed you don’t monetize your website, don’t waste your traffic, you can earn extra bucks every month because
    you’ve got high quality content. If you want to know how to make extra
    bucks, search for: Mrdalekjd methods for $$$

    Thumb up 0 Thumb down 0

  4. What i dо not undеrstood is іn fact how you are not really muсh more neatlү-fav᧐red than you may be
    now. You’re ѵery intelligent. You realize thus considerably on the subject of this topіc,
    made me in my opinion consider іt from so many varied angles.

    Its lіke women and men are not involved until it’s one thing to do with Lady gaga!
    Your individual stuffs excellent. Aⅼl tһe time maintain it up!

    Thumb up 0 Thumb down 0

  5. Can I move? Or Can Workcover stop me doing yet another thing…..

    Live in Brisbane, have no help here and want to move to Townsville where I have friends who can assist me with the kids. I am on a back to work schedule and currently being assessed by an OT.

    Still seeing Surgeon every six weeks – daren’t call my case manager this week as my lawyer is requesting information and she will be p*ssed

    I know its the worse time ever to move but so depressed here –
    Can I move? Or can they stop me?
    Do I have to find a new job or does WorkCover give me a host employer in Townsville?
    Can you change specialists?

    Any help is appreciated

    Thumb up 0 Thumb down 0

    • Hi Sarah
      While your being assessed it would be better yo remain in Brisbane. No-one can make you stay, and as you need help with children especially difficult.. but if you do move your claim could be stopped. You can request home help, your GP should make the request.. also request a psychologist referral due to the depression. If workcover refuse there is a mental health plan available under Medicare.
      Speak to your lawyer.. she should be able to give you the answers you need..

      Thumb up 0 Thumb down 0

  6. The only problem with Down is actually it gets wet
    it doesn’t retain its thermal properties. They’re Easy To Use While spy gadgets might appear hi-tech and difficult to use, they
    have become far more user friendly in the
    years. The most advanced universal remotes may also control up
    to 15 different gadgets.

    Thumb up 0 Thumb down 0

  7. Dear Friends
    My Question Is: in a car accident in NSW ( not at Fault), My Physical injuries WPI is %10 and my Primary psychiatric injury is %16 . with this Result can I access to Common law for non – economic Loss? ( Pain and suffering )

    Thumb up 0 Thumb down 0

  8. Hi Motlagh,
    In Victoria to be able to automatically be eligible for a serious injury certificate you need a 30% WPI.
    However I only had 10% and my lawyer applied to TAC, it’s then up to a panel if you are granted a certificate or go to court to be granted. There is a condition when there is a psychological injury but it would be best to seek opinion from a reputable lawyer. After my experience I would try one of the larger firms, they will generally give a no win no fee and free first consult.

    Thumb up 0 Thumb down 0

  9. Thank you very much for the Advise my Friend.

    Thumb up 0 Thumb down 0

  10. Hello everyone,
    Slipped disc, L4L5 been off now for 6 mths, still on a No work certificate until end of November 2017.
    Can Workcover breach this certificate, by means of organising a meeting between employer, RTW therapist and myself, without any IME examinations, I was also only given 2 days notice of said meeting. I attended meeting in good faith, was lied to by therapist and bullied by employer at end of meeting, on advise from RTW therapist I drove car over weekend ( first time since injury ) in short 15-20 spells, now have leg numbness back, virtually undone all physio work from last 2 mths.
    Doctor and Physios are livid,
    I’m very confused and now have trust issues
    What should I do?
    In Qld and don’t have a solicitor……yet. Please any advise

    Thumb up 0 Thumb down 0

    • Hi John,
      Suggest not using your full name for commenting on any sites.. work cover monitor and can use comments against you.
      All. Would suggest is that here in Victoria, we listen to our Drs. If your agent and/or employer are giving you issues seek the services of a lawyer.

      Thumb up 0 Thumb down 0

  11. Hi John,
    Firstly don’t post your real name on here. I’m from VIC so I’m not sure of the Scheme up there but these meetings can be arranged. Unfortunately as workers we usually don’t know our rights and get bluffed and bullied and unfortunately whether they had the right to go or not, u actually attended. In future probably get your Doctor to notify them that you are not well enough to attend. Don’t take the advice of their providers, take the advice of your own treatment provider. Don’t trust IME’s they work for the Insurer and are used to get biased opinions. Always take a witness if you ever need to go to one. In the meantime call some No Win No Fee Solicitors and see if you can get some free advice. Check and see if there is a online manual about the Scheme or look for info here: https://www.worksafe.qld.gov.au/online-services Don’t speak with your any of them in person, send emails or fax so you have records and don’t agree to anything unless you know your rights. If you’re up to it I suggest reading the Legislation.

    Thumb up 0 Thumb down 0

    Workcover is corrupt October 18, 2017 at 1:23 pm
  12. Sorry Woowoo, didn’t see your post, looks like we agree 🙂

    Thumb up 0 Thumb down 0

    Workcover is corrupt October 18, 2017 at 1:34 pm
    • Workcover is corrupt..
      Yes we agree.. I just can’t go into too much detail, I have ongoing headaches.. on bad days it’s just don’t talk to me..

      May I say TAC is too.. corrupt that is 😉
      In response to your query about trades hall.. yes please.. would be good to meet up with or chat to others in similar circumstances.
      I’m also after new legal team.. just don’t have much faith in the ones around Geelong. I’m thinking Norwicki but I believe they’ve teamed up with one of the big 5.My ex had better than great results with his team at Norwicki.. they really know their stuff, and mine is TAC/WC..
      Never thought of that before.. WC= water closet.. and workcover.. real sh#$ts..

      Thumb up 0 Thumb down 0

      • OK, I’ll set up a way of us contacting each other so that hopefully it can’t be traced. As you know if they want to they do all sorts of things. I am in same boat atm with engaging a legal team. Nowicki got bought out by Slater & Gordon. I researched the top Lawyers from this site here: http://doylesguide.com/leading-work-injury-compensation-lawyers-plaintiff-victoria-2016/ That might help. I wouldn’t panic about being located outside of Melbourne bc a lot of them will skype or do telephone calls for interviews. I think if u can a face to face interview is always good so that you can get a sense of who you will be working with. I’ve engaged firms in the past and had to terminate the contract and it’s best to be avoided if you can.

        Thumb up 0 Thumb down 0

        Workcover is corrupt October 18, 2017 at 4:01 pm
  13. Hello
    I need help. I have been Injured at work. I have been in Australia for 10 years. I always work.. In May. I start to have a very hurt left wrist. It start to swallow like a mushroom. I report to my hr. They didn’t want to send me to Dr. They finally did. I went see gp. He send me. X ray. Ultra sound then Mri. I told him I remember when I was very young. My mother send me to a Dr. I had 2 bones. That was not very good…. When the Mri came back. It’s a 50 line of gibberish no one understand… Gp told me go to specialist. I went to first specialist. He told me we can do fusion. No more. I was like. What is that?? Came back to gp. Send me second specialist. He told me we can do a denervation. Or put camera inside. Or a fusion. I start to get more Confuse. Gp send me to a third specialist.. Meanwhile. Insurance lady called me and ask if she could come with me so she will understand my Ijury better. Like a moron. . I say yes. We went. And they ask me what sport I was doing. I say a bit of judo. Bit of boxing. Nothing much really. In the room. They push the Dr… This Dr finally explain me.. I got a degenerative arthritis. Bones have merged in wrong way. I have a wrist of a 60 years old man. I’m 33….
    Next day. Meeting with office and hr. The boss explain me that I will never been able to lift more than 10kg. He give me 2 to 4week to stay in here. But look for another job as he is paying a wages for nothing….. Start to be very pushy. I haven’t see the 3 surgeon report yet. They pushed me so much… I start to cry. Sudailly. Everyone leave the room… I cared a laywer. He told me get all the report first..
    I went to Dr. The gp than I see wasn’t here. They send me to another one. This gp say. Do not try to claim worker Comp. U born with this issue. It has bee. Aggravated but a little bit. Move on…. But I will lose my job. I have done nothing wrong.. I called work cover. They just say get a rehab provider. I found one. I called my work and ask for a 2 week Holliday to try to find a new job… I finally get the surgeon report. They all say. My condition has been aggravated by work… But I have a long congenital issue. Only way to fix me is a total wrist fusion.. I come back very upset to my boss. We talk in his office. I just want to work. He totally refused. Ans day u can’t lift or Than 10 kg. It’s a gym equipment company. They send me on my own for 1 year deliver 200 kg treadmill by myself. And now i cannot do it. They just want to get ride of me….. I went home. Apply for a new job. I had a job Interview 2 days latter. Everything go smokes until girl ask. Are you on worker comp. I say yes. Then it goes very bad… But I say I want to work. And I start to cry….. When I leave her office. I receive a phone call from my step mom back home in France… My dad just pass away from gastric cancer…. And I start losing my mind badly…. I meet my rehab provider Than I choosed. My insurance was very upset about this….. She told me. Go burry your father.. We will see after. I take a fly with my gf. I do what I had to do….. Then come back 3 week later. It was in July. When I’m back. Insurance send me a letter to see. A specialist…. I went.. And tell him my whole life……. He send a report. I called insurance and scream to get report… They just want pay me out. They dont want fix me. No treatment. No help to find job. Just pay out…i keep talking with my rehab provider. I want to enter the disability scheme. Heaps of work I. This area. We talk. She made a new resume and cover letter for me. I apply for few job… Once again.. Are u on worker comp? Yes….. Fuck off… I start to feel depressed. I transfered all my files to my gp clause to home. Cause the other one was 80km away. I am on 5 kg restriction Can work 3 day a week. 4h per day. He send me to a fourth surgeon… He was very mean. He told me. U need a wrist fusion. The problem is who is gonna pay? Worker comp. Medicare. Or you. It’s as simple as this, I feel my wrist is rotten inside. Every time I move it. It’s huge clack… Click…my new gp say organise with rehab provider a COnference. We went. They talk. She explain him than my insurance doesn’t want to pay for my surgery. Doesn’t want to pay for hand therapy. Doesn’t to train me to another job. They ask her to put me wherever she want ur get rid of me. (she didn’t tell me. Before) gp and rehab provider and few pp I meet. Told me u need a fuckin laywer man. U in deep trouble…..
    I went to see first laywer at the start of this story. He was dodgy. And was asking me to sign. Sign!! I didn’t want to…
    Second laywer I ve seen was a young girl. She told me. Ooo. It’s only been 5 month. In this case it’s better to settle ur claim. Come back to see me next year. I settle ur claim. I get you some money.no one gona force worker comp to pay for ur surgery. If u go arbitrary u can lose. I don’t do arbitrary. Get some money for yourself . It’s early now..
    Then I went to 3 laywer. One old guy. 2 weeks ago. He seems experience. Better than the 2 other. . He say I know wht I’m doing. Sign here. I get all the files from Insurer. I say OK.. I send him a USB key with picture of crazy job than my employer ask me to do on my own. And voice record of me arguing with my manager before the injury as he try to get rid of me because I damage a treadmill when I deliver it on my own and I felt……
    Now my payment didn’t drop down… It’s been way more than 13 weeks…… I receive a letter form the lawyer. He say yes u had I pre existing condition but the question is how many year the Injury at work have push forward the need of surgery than u will need to have anyway…. I had no idea. I don’t Monitor my wrist. I don’t have Mri scan er in my brain than tells me what I need……..
    I have his letter. He say I will not take more than. 10% of your settlement.. Of what I get you. I told him but I’m scared. I don’t want to lose MOney. He say what is 10% of nothing?? I say he uuuuu. Nothing?? And he smile. Then I receive his letter. The is writting my part of the fee will not exed 10% plus gst of my settlement. But There is crazy prices than if you go to court.. It’s minus this. Minus That 15000. 35 000 but the cost is including in legal fee. Profesional fees.and I can’t sleep. I think about all that stuff. He is good. Laywer him too? He just want we go court and lose so I loose money????
    Its all fuckin chinese to me. I don’t understand anything. I’m starting to loose my mind. I just wanted to work. And I end up in this situation… Work cover. I called them 10 times. They say lodge form 100 but the second girl lawyer say. No one will force insurance to pay…. I’m absolutely Confuse. I don’t know what to do. I just want to work. I’m stuck home like an absolute moron. And everyone I have meet and ask they got this magic Australian saying….. We can’t tell you what to do.!!!!
    I do t want to end up with a 60 grand legal fee bills or something. I get totally Paranoid…. This system is a nightmare. I’m not to sure anymore…… Please someone give me some answer and help….. I’m losing it…. I just wantedto work……. I didn’t go see my father dying home In order to keep my job… And I got Injured. Now I lost him. And I got surgeon idiots who wants to put screw and metal in my hand. And they told me. It was supposed to happen…. This is crazy… And my gp and rehab provider says. Go see a laywer……i do t get anything anymore…. It’s an absolute nightmare……
    Plus someone… Advices….

    Thumb up 0 Thumb down 0

  14. Comment from top one. Forgot to say. It’s in wa. Perth

    Thumb up 0 Thumb down 0

  15. Hi,
    I really only have a quick question I injured my back in March this year. My claim was accepted and then in August this year the insurer had not paid my physio invoices (they were paying the physio direct) Due to this he had to stop treating me until the outstanding amount was paid. (fair enough) I could not afford to continue the treatment twice a week for the 3 weeks so I wasn’t having any. Shortly after it was resolved I started treatment again but then a week later I re injured my back this time worse than the first time.. My question is my head I am holding the insurer liable for the injury taking a giant step backwards. What are you thoughts on this. I am in VIC.

    Thumb up 0 Thumb down 0

    frustratedmonkey November 19, 2017 at 4:24 pm
    • Hi frustratedmonkey,
      Best thing to do is ask your physio what he thinks has caused the “aggravation” of your injury. If it’s work then have your Dr give you a certificate.
      A lack of treatment caused by your agents not paying the account can be reported to Workcover by way of complaint. Your agent will get a please explain, it’s possible there had been a change in systems, or case manager.. not a good excuse but nor is the physio refusing treatment. Mine would chase the agent, once I had to follow up and also lodged a complaint, but my treatment didn’t stop, as my claim had been accepted.

      Thumb up 0 Thumb down 0

read-before-u-commentThis is a statement pointing you to our seriously injured but esteemed and honourable Social Networking Sites Warning and our comment policy. A must read in the context of a very adversarial workcover system! Remember to mention in which state you reside if you seek advice.

Leave a Reply

Your email address will not be published. Required fields are marked *