Vent!

WorkCover Venting:

  • To express (one’s thoughts or feelings about the workcover system, the way a claim is managed, a way a case manager behaves, for example), especially forcefully
  • an outlet: give vent to one’s anger
  • To vent one’s feelings or opinions

 

Synonyms: vent, express, utter, voice, air

These verbs mean to give outlet to thoughts or emotions…about all things workcover.

To workcover vent is to unburden oneself freely of a strong pent-up emotion!

workcover-furyWell, let’s face it, it happens to all of us. You received yet another lalala letter from your case manager, denying you a legitimate entitlement, delaying an MRI, CT, X-Ray, requesting “additional information” before being “able” to pay for your submitted physiotherapy account, whatever… and here you go… You start feeling stressed, anxious and terribly frustrated. Your spouse, partner doesn’t understand why you get all worked up about it and, worse, doesn’t want “to hear about it again”.

Finding a healthy way to vent can even help to relieve anxiety, something more and more of us, injured workers, are suffering from in these times. Those who don’t find a healthy way of venting often stuff it inside until they explode one day or get into the habit of finding ways to numb themselves, such as eating, or becomming totally disconnected from the wold. Venting can help to truly relieve stress.

Some additional  ways to vent out the frustrations, sadness, and anger that arise  as being on workcover

  1. Cry. When you feel deeply sad, crying works beautifully. Often when we cry, we want a shoulder to cry on. If none is available, cry to yourself. Either way, allowing yourself the space to cry can work wonders on freeing up the stored up pain inside that is too much to contain within. While crying connect with the pain you feel and cry into it.
  2. Punch. If you feel very angry, you may feel the desire to hit something. A very healthy way of exerting this powerful energy is to punch a pillow. Hit the pillow like it’s the person (i.e. case manager)/thing you are angry at. Yell and cuss at it as well if that helps to release that tension.  As you hit, smash into that frustration and feel exactly what aspects of it are making you angry.
  3. Write. Writing can help to clear the overwhelm of information in your head. It allows a pouring out of what is going on inside.. Some people enjoy tearing up the pages after they’ve written as a way to exert their frustration. In our forum we offer you the possibility to start your own workcover victims diary!
  4. Exercise. Some of your most frustrating days in your life may turn out to be your best days in the gym.Running, boxing and walking all allow great ways to vent. Unfortunately for most injured sods, including me, this is not possible.
  5. Talk. One injured workers told me the story of an injured nurse who rode the bus every day.  She would get on the bus and wait for a passenger to sit near. She’d ask if they minded listening to her and if not, she’d share her dilemma or story. Once she’d talked it out, she’d thank them and get off the bus!
  6. Create Art. What better to do than to channel this energy into creating something beautiful?
Come into the Vent! page  and just vent. Pouring out your feelings in an arena that is safe and where people understand you will help you find perspective and help you cope with unavoidable everyday frustrations.

 

315 Responses to “Vent!”

  1. Hi All
    Been a while but I finally had my Claim settled in my favour.
    Just would like to ask a question of the learned people on this site.
    I’m in Vic and can anyone please tell me if it is still in the current legislation to formally notify you buy writing when you have a change of case maggot was told yesterday that due to high number of Claims the poor sods have to look after WTF that they don,t have time to send you a letter any more.
    After I told the silly Cow That this one would be Number 71 She back-pedalled and said my new one who is never there anyway Told me im getting another one next week a junior in training because i am only entitled to medical and like services.
    The system is still like a Monty python show even when they have paid you out.

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    • @Harry Rort, I don’t think anything like that is, or has ever been, in the legislation as such. It would only be in the WorkSafe manual as a policy or procedural issue i.e. it’s not “Law”. Check out the VWA online Claims manual for info or call the VWA advice line. I’d say it would be polite to do so but it may not be necessary as long as u have been given some primary contact person. Couldn’t hurt to make a formal complaint just to stick it to them. Who are u with these days was it QBE or Allianz?

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      • @Harryrort & Brett – Brett you are correct, there is no legislation about case managers and so far I have not been able to find anything on the online claims manual (VIC) either. From personal experience, I sometimes get notification, sometimes not….. Also once your claim is settled and you ar only eligible for medical and like (in VIC), you are considered “pondscum” really and you will be allocated some very junior case managers (if any).

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        • @Harry and WCV, here’s a little twist. The Manual defines Case Manager as:
          “The Case Manager is the primary contact for both the employer and the worker. Their main aim is to manage a portfolio of claims through the coordination of the treatment and recovery of injured workers.

          The Case Manager looks after a number of worker claims and has the ultimate accountability for the management of each claim within a portfolio. ”

          Therefore, if the Agent “unreasonably” fails to provide adequate notification of you current Case Manager AND this has an affect on your entitlements THEN they MAY be in breach of: s.3(d) of the ACA 1985
          “(d) to ensure appropriate compensation under this Act is paid to injured workers in the most socially and economically appropriate manner, as expeditiously as possible;”
          MAke a formal complaint to the VWA with their notification of refusal to provide you with notification of your Case Manager i.e. your primary contact for the management of your Claim and advise they are in breach of the Act! 😀

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    • @Harryrort, so glad your case settled successfully (was it what you had hoped, I refer to our last conversation?). I hope you will find some sort of “closure” to your nightmare now that you are off the rotten system, save for medical and like. It does feels like being released of prison, doesn’t it? Will try and call you soon.

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  2. I need to vent! Not about the workcover system per se this time, but about some recent hospital visit in QLD. I have a very serious work injury which ended up in 10 major R shoulder surgeries and ultimately an infected total reverse shoulder prosthesis. I started to experience severe (really severe) pain in my prosthetic a few days ago and could not get on top of the pain with my usual heavy duty painkillers. When moving the prosthetic arm I also noticed some clunking and grinding, something that has never been there since I have this prosthetic. To me it feels like something is “sliding” out of place, and then causes me extreme muscle spasms as well. Anyhow, I went to the ED of a local QLD hospital. They were very friendly (don’t get me wrong) and even readily accepted workcover (for billing) but after the blood tests came back negative (no sign of infection or flare up) a very young doctor told me “all is fine”. I said I did not think so and that given my history I really believe there is something not right with the prosthetic and asked if the xray was normal. The doctor said she had never seen a total reverse shoulder replacement prosthetic but she asked the physio to look at the xray and he said it’s “fine”. Now when the physio visited me he said he had never seen a reverse shoulder prosthetic, and stuff he said about it was so so wrong including that “it is better than a conventional replacement” which it is definetely not (hence the rarity of it). Anyway he said there was nothing wrong with it (and he did NOT even examine me). Instaed he told me, in front of the young doctor, that my “rotator cuff” is pinched. Ha! I told him “…but I don’t even have a rotator cuff”, to which he said “but surely it is attached to it to work the arm”, and I said ” no, you get a reverse prosthetic because you don’t have a rotator cuff anymore and it only works on 1 muscle, the deltoid…”! The physio kept saying that my rotator cuff is pinched and guess what that young doctor agreed~WTF! He did try to say maybe it was my bursa that was in-pinched after I told him I have no rotator cuff, but I told him I also have no bursa, as my whole joint has been amputated. You gotta be kidding, right!? Nope, this is for real!!! I was left to go home, find a GP and have him/her refer me to an orthopedic surgeon if the GP deems it necessary…huh? I asked what to do if the pain continued to be this severe and they told me just “to come back”. WTF? Oh and by the way they do not have an orthopedic surgeon in the hospital.
    So, your xrays get assessed by a physio who has never seen your condition ever and you are told you suffer from some impingement of body parts/tissue you do not have. Howz that eh!? Imagine if my claim was under dispute or worse? Moral of the story: do NOT trust hospitals!

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    • Hey Lisa,
      Unbelievable!
      I might be a cranky old man, but the I only every trust a doctor that has proven themselves to me and if I have complete faith in them. I will ask them for their recommendation of a specialist in another field (good people tend to know good people).
      I keep hearing more & more horror stories from f**k ups in our hospital system. Standards are definitely on the slippery slide.
      As we have had to do our own research in how to fight a workers comp case, we have to do the same for our medical treatment – it sucks!

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    • @ Lisa- might be worth reporting this to Medical registrar or whoever is in charge of these doctors at this hospital. Its quite worrying when they are our last chance of help and won’t listen to you.
      Be nice if they would man up and say that this is out of their league, you need to see someone else…
      Did the Radiologist write a report on your x ray? If so what did that say or did they neglect to read it??
      Not a good situation for you to be in. Hope you get it sorted
      All the best
      MadChef

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    • @Lisa it would be worthwhile to visit the PA Hospital, 237 Ipswich Rd, Woolloongabba QLD or the Royal. Butterfield St, Herston. They would be the bigger hospitals and have private facilities too. While I lived up there I had dealings with both via private surgeons.

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      • Thanks Woowoo – I have heard the PA is the best hospital in QLD (a magnet hospital).

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        • Sorry to say but my sister -in law was in PA having brain tumors removed and while her treatment was very good they threw her out as quickly as they could. She was put out into a waiting room while we drove six hours to pick her up. Beside her was a poor girl who had had a star picket through her chest and lung the day before- pulled it out stitched her up and sent her to the waiting room within 24 hours!! I do believe this may have to do with the shortage of beds and when the QLD government says they have reduced waiting lists it just may be they are pushing people out too quickly!! In any case the level of doctor care was very good.

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          Bashed and bullied November 12, 2015 at 9:13 am
    • Wow Lisa!
      Just goes to show how incompetent some of these people are!!! It demonstrates they don’t even know the basics of anatomy!!! I bet they will end up as IMEs or IPCs (Independent Physio Consultants) when it is realised they don’t know the very basics of the biomechanical body!!! This is obviously where the insurers will be looking for the future dysfunctional management of claims!!!
      Very lucky if the insurer doesn’t seek out some means of denying treatment on this basis saying you have faked the shoulder replacement because both this doctor and physio stated you your rotator cuff needs debridement and bursitis is becoming a problem!! Lol!! What a joke- just another demonstration of how impossible life becomes when you are inured at work.
      My husband has had four right shoulder operations and one left and both give him many issues. he was sent to an IME for opinion on having a bone graft into the big hole in the ball of the humerus. The IME didn’t even refer to what needed to be done or the reports showing the finger sized hole, just stated he did not require surgery just physio and back to work!!! My husband rang his CM and told him the report was rubbish and the IME was a quack and that there are many people around our town who walk with a limp after being operated on by him!!! Luckily the CM was a goodie and approved the operation disregarding the IME. The young CM saw a few other unethical things we pointed out to him and expressed agreement, went on holidays and just did not come back!! Guess he was not unethical enough to continue after seeing how pathetic the system is. My husband’s surgeon said if the hole had have been left at the rate it was increasing in size he would have required a shoulder replacement.
      At the risk of having you hear people giving the same suggestion, my husband’s surgeon was great- he is Dr Ben Cass in North Sydney and he works with the esteemed Professor David Sonnabend (also came in on consult to give opinion) who is a well know top shoulder surgeon- just if you want another opinion on what is now going on with your shoulder, these guys are very good. I know you are not in Sydney but would recommend if you need another opinion.
      I would make a complaint in regard to these two who knew so little about anatomy just to have it on record at the hospital where they are accountable for providing such inadequate care.
      I am not to good with technology, but if you record directly to one of those small voice recorders can you then down load from it to have it transcribed to text on a computer? I have one that I use for ideas etc but have not download onto my computer.
      Keep up your good work Lisa. You have been doing an amazing job supporting others and we want to support you. Nurture yourself and take a bit of rest when you can.
      Just a question, has anyone looked at how your shoulder has impacted on your cervical spine? Perhaps there is cervical disc/nerve root irritation contribution to the shoulder pain. Your neck would have taken a beating due to the operations and resulting sling, restricted motion etc, etc. I am not a doctor either but obviously know more than the quacks who saw you at the hospital!!
      Take care Lisa, you are an angel to others!!

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      Bashed and bullied November 12, 2015 at 8:52 am
  3. FOI/SURVEILLANCE
    Some clever person made a very good suggestion about FOI the costs from your claim to find all the sneaky bits they hide.
    Buggered if I can find that gem of info- it might be the meds lol.
    Anyone able to point me in the right direction would be greatly appreciated.
    The wording was good and I would like to give it a go
    Cheers, MadChef

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  4. IME Medical Evidence
    I would dearly like to know why this is not legislation:
    When your agent sends you to a IME appointment why they do not have to send EVERY medical report on file to the IME.
    I have just gone over my medical file (FOI) and find that with 3 IME appointments NO medical info/surgical reports/imagining reports were provided. (they were only provided with wc cert and claim form/employer claim form- WTF)
    HOW THE F**K CAN THAT BE LEGAL

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  5. So over being on workers comp.

    Was squashed between a ute and truck June last year. Multiple pelvic fractures and coxyic bone fracture.

    I work FIFO in northern wa and now finally back at work. Now the company I work for has bugger all work for me. I’ve been cleared for work for 3 months and worked a total of 4 weeks in that time. The normal roster I’m on is 3:1.

    To top it all off, the insurance company (I won’t name) stopped my payments 2 months ago. Great time to do it lol. I know I was supposed to get notice (21 days in wa) I did not receive anything from them. Rang the company I work for and was told that the insurance company had advised to stop my fortnightly payments.

    Rang the insurance company and the reason was “I’m cleared for work” they stopped my payments. I stated that they had to give notice and was told that they didn’t have to. It’s in the workcover wa legislation!

    Now the lawyers have put thru a form to workcover to get my payments reinstated and get my back pay. Best thing ever are decent lawyers that actually care about what’s going on. Moment I rang them they put my mind to rest.

    Just want to get off compo and get back to normal. Almost 2 years is killing me and my family slowly.

    Thanks for reading.

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  6. I have been put through the mill,I work for the largest charity organisation.During this time the state manager,area manager and the chaplain have sat in the room and just looked at me.I had slept with my collages son which caused the biggest drama,I have been with the company 12 years,I got shifted or should I say shafted out off my work place and they moved me to a store where there was bully and harassment towards me.Work called the police on me 2 times saying it was all for my Safety now work has changed it to my wellbeing!!!!!!I recently went to there syc and received a phone call that the insurance company will only pay me for 4 weeks as the syc said there was nothing wrong with me who is he to judge when I have been seeing my syc over the pasr 3 years….I have a statement from a witness who over heard 4 women in the tearoom trying to get rid off me,I have suffered so bad

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  7. YOU MAKE ME SICK ALLIANZ
    after screwing so many of us over for so long, I was reading your recent employment ad for CM’s. The ad that explains it all….
    Come and work at a place where you matter. Explore all our opportunities now at http://www.allianz.com.au/careers
    BECAUSE YOU MATTER

    All I can same is it is a crime that the same is not applicable to injured workers.
    Its so in ya face they might as well admit …
    Ahhhhhhhhhh Allianz- where injured workers just don’t matter!

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