Yesterday we received the shameful story of “Severely Injured” who, rightly, describes his Xchanging case manager as a crazy ex-girlfriend who went from my ‘new best friend’ to nothing short of a stalker. She
would ring the injured worker up to 8 times a day, and berate him, scream abuse, make outrageous claims – “I am stopping your payments, its up to me, and you are getting nothing, which is what you deserve”…Sound familiar? You bet! And here is what you can do about it!
Xchanging case manager: at best terrible, at worst bunch of bullies
“Severely Injured” shares Xchanging case managers’ shocking behaviour
Hi, firstly let me say that this website has carried me through some very rough times, realising that I am definitely not alone in my struggle, and that this system is failing the most vulnerable in society, and seemingly with impunity.
I cannot divulge too many exact details of my exact accident and injuries, without it being blatantly obvious who I am. Its been over 3 1/2 years of hell at the hands of Xchanging, they have been at best terrible, and at worst a bunch of bullies who have lied, cheated an derided my injuries to the point where I have been suicidal.
My original Xchanging case manager was best described as a crazy ex-girlfriend who went from my ‘new best friend’ to nothing short of a stalker.
She would ring up to 8 times a day, and berate me, scream abuse, make outrageous claims – “I am stopping your payments, its up to me, and you are getting nothing, which is what you deserve”.
When I told her I had been diagnosed with PTSD, her answer “that’s got nothing to do with me, that’s your problem, it has nothing to do with your accident (I almost died), you are just putting this all on, because you don’t want to work, I am not accepting this nonsense, so you can stop trying to play the suicide card, I know its not true”.
When I told her I had recorded our last phone calls, she exploded and started screaming “you can’t do this, what are you trying to do ?”, I answered “prove that you are a bully, and stop your malicious lying and terrible treatment of sick people”, she hung up.
I had my Union stop all contact and put in an official complaint. She was told not to phone me again. 3 days
later, she started again. Another complaint, this time a full week before it started again. Yet another complaint, and a promise all my contact details had been removed – made it to 3 weeks this time. It took me to contact the Minister for Workcover, and he told them to stop. Guess what, about 6 weeks later, a call ‘by accident’. I had to
block every single number from Xchanging, to stop the harassment.
Now, if this was just me, I would say it was some personality clash, but she was doing this with at 5 other sick people that I have met, and it would seem with the backing of her company, and Workcover, as they did absolutely nothing to stop this outrageous behaviour, with people who are severely mentally ill, and physically ill.
This is only the tip of the iceberg. One thing I found out, you do not have any reason to talk to these people, do everything in writing, on paper, not email, but old fashioned letters. They cannot abuse you in writing, or at least
to the degree the can on a phone.
You can download an app to your phone, record and save the calls, make transcripts, keep them, its
time to take back your rights, and let them know you are recording the calls, their demeanor will change, and its perfectly legal.
If you are unhappy, complain, use your Union, or directly to Workcover, they need to know they are bullying the sick, the sick won’t take it.
Clog up the system they abuse, use your rights to complain, use the ACCS (=Conciliation VIC) for EVERYTHING, force the system to acknowledge their abuse of power, and get them to face up to their crimes. If you feel you have been bullied, gather evidence, and approach the Police, as its now a crime.
I will add more to the site about my medical sagas, that’s another story ! Thank you for being here, and to all the sick and injured, don’t give up, its a long fight, but giving up is what they want you to do, its their goal.
Sample letter request no direct communication
[written by a lawyer whose wife is injured]
I write to you in relation to your recent conversation with my wife over the last couple of days but most particularly today’s date at approximately 2.10pm.
You may or may not be aware of my wife’s medical condition and prior direction to the former Insurers GIO. Therefore, I will stipulate and remind you of those at this time yet again. My wife suffers from a serious psychological injury; your continual communications with her only aggravate the situation.
GIO was and now we remind and direct GALLAGHER BASSETT that ALL communications are to go through my wife’s Legal Representatives.
(Legal Reps details)
From this date forth, my wife directs Gallagher Bassett not to communicate with her directly in any way shape or form, no telephone calls, no letters, no emails, not even messenger pigeons NONE WHATSOEVER.
You have been put on notice and failing which my wife will have no other alternative but to apply for an Intervention Order against any personnel from Gallagher Bassett that tries to contact her. She is NOT WELL.
SignedDownload the sample letter (Word)