Let me ask you to picture this …You were badly injured at work and just had surgery. In this surgery, your surgeons literally touched and manipulated your bones. Metal was placed in your bones. When they were finished screwing and sawing your bones, they sowed your skin together and sent you to the ward with a Morphine pump for pain control.Then after a day or two in the hospital, you are sent home to recover…
Injured Workers are subject to the whims of the insurance company
Picture it?! What would you be doing?
If you are like me, you would picture a bed, a TV, a good book, and – of course- pain medication after your surgery. You would also envision a doting carer to (help) make your food and drinks and to keep your house or bedroom clean. You’d want someone to help you get to the toilet an help you with showering. You have no use of your right arm, and no use of your right leg, are wheelchair bound although you do your best to hop on 1 crutch.
Today you’re at home. Can you imagine that without any pain medication?
If you can, good for you. You are a tougher individual than I am!
Unfortunately as an injured worker you are subject to the whims of the workcover insurance company; including your case manager.
But if you’re like me, you have a non-responsive (and of course non-medically trained) case manager. Your case manager has been horrendously unresponsive throughout the duration of your workcover claim. Your case manager has been short and rude. Forget sympathy or empathy, let’s just have neutral. Let’s have a friggin’ robot. At least then you wouldn’t be subject to the workcover case manager ill temper, maladjustment to life, or bad day (bad day everyday for months!)
If you’re an injured worker, chances are you’ll be sitting in bed without pain medication. 48 hours post major surgery. The surgery was eventually approved, but, for some obscure reason, the prescription (for narcotics and nerve pain medications such as Lyrica, Garbapentin etc.) was not. What’s the reason? Who knows? Same goes for home help, not approved, even though you only have the use of 1 arm and 1 leg and your spouse is working full-time, leaving you all alone during the day!
What was I left to do? What could I do? What can you do?
There is little you can do, and there is little your lawyer can do! I can try and coax – hell, flatter- your case manager to do the right thing. Your lawyer can advocate for you. Your lawyer can push. S/he may even file issues. Maybe together you can ask for an emergency conciliation hearing. Best case scenario – a few weeks!
What we need
If not ourselves than our lawyers surely need to be able to get some relief for their clients, us – injured workers.
Shy of that, injured workers and their lawyers need to speak out! And on behalf of all injured workers as this scenario is all too common!
One frustrated Injured Worker
[Article dictated by WCV and manually transcribed on her behalf].