Here is (yet another) rather typical empty content letter from Mr Robin Scott, the current Victorian Minister for WorkCover…kindly shared by an injured worker.
A letter from the VIC Minister for WorkCover
An injured worker wrote to the VIC WorkCover Minister, in part related to the routinely lengthy delays s/he (and countless other Victorian injured workers) are encountering at the hands of WorkSafe Vic’s Agents (Insurers), impeding their recovery.
As seems quite the norm, the injured worker received the following ’empty-content’ reply.
Of note is that the WorkCover Minister babbles on about the Agent’s ‘high quality services, and appropriate and timely access to treatment’ – clearly unaware of the current insurer’s standards of ‘service’.
Of interest is that the Minister also makes reference to some non-disclosed ‘research’ to help improve the services and support to injured workers.
At least he acknowledges somehow that improvement may be needed… Or?
But how much more and what type of ‘research’ is needed?
Frankly, research into the experiences of injured workers on the workcover system, in Australia and overseas have been undertaken ad nausea, highlighting over and over again the most important issues that need to be addressed and improved.
In essence the injured worker’s letter (and/or plea) to the Victorian WorkCover Minsiter led to nothing – just passed around a vicious circle, whereby the poor injured sod is asked to contact WorkCover (i.e WorkSafe Vic Advisory Service…).
This is what many injured workcover victims have reported on this site alone
- injured workers being told by their workcover insurance to ‘just work through the pain’
- discrimination against certain types of injuries such as chronic stress
- cruel and abusive psychological treatment of injured workers by workcover insurance case managers and employer
- false and under-rated diagnoses
- manipulation of facts, evidence, dates, medical words and expressions
- concealment of facts and evidence
- recurrent use of avoidance or distraction techniques
- multiple medical reports for the same visit/intervention
- excessive and inappropriate use of surveillance
- excessive use of independent medical examinations (i.e. 5 per year)
- coverup of wrongdoing that caused physical / psych harm
- putting intentional and inappropriate emphasis on the injured worker’s psychological status rather than addressing physical origins or causes of injuries
- inappropriate psychological profiling
- denigrating/vilifying the injured worker’s character
- violations of trust leaving the injured worker feeling “emotionally raped”
- workcover case managers who disregard doctors and specialists who say the injured worker is unable to work – compensation, weekly payments and/or benefits are cut off anyway
- injured workers unable to eat properly and relying on food hampers, charity
- injured workers reporting that they feel they are “fighting for their life”
- workcover insurance refuses diagnostic tests such as MRI despite request of multiple specialists
- Workcover denies or delays recommended medical treatment
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