A letter from the VIC Minister for WorkCover


Here is (yet another) rather typical empty content letter from Mr Robin Scott, the current Victorian Minister for WorkCover…kindly shared by an injured worker.

A letter from the VIC Minister for WorkCover

An injured worker wrote to the VIC WorkCover Minister, in part related to the routinely lengthy delays s/he (and countless other Victorian injured workers) are encountering at the hands of WorkSafe Vic’s Agents (Insurers), impeding their recovery.

As seems quite the norm, the injured worker received the following ’empty-content’ reply.

Of note is that the WorkCover Minister babbles on about the Agent’s ‘high quality services, and appropriate and timely access to treatment’ – clearly unaware of the current insurer’s standards of ‘service’.

Of interest is that the Minister also makes reference to some non-disclosed ‘research’ to help improve the services and support to injured workers.

At least he acknowledges somehow that improvement may be needed… Or?

But how much more and what type of ‘research’ is needed?

Frankly, research into the experiences of injured workers on the workcover system, in Australia and overseas have been undertaken ad nausea, highlighting over and over again the most important issues that need to be addressed and improved.

In essence the injured worker’s letter (and/or plea) to the Victorian WorkCover Minsiter led to nothing – just passed around a vicious circle, whereby the poor injured sod is asked to contact WorkCover (i.e WorkSafe Vic Advisory Service…).




If you plan to write to the Minister for WorkCover, and you receive a reply, expect nothing more than a copy of the above letter. Nobody seems to listen to us little people….


This is what many injured workcover victims have reported on this site alone

  • injured workers being told by their workcover insurance to ‘just work through the pain’
  • discrimination against certain types of injuries such as  chronic stress
  • cruel and abusive psychological treatment of injured workers by workcover insurance case managers and employer
  • false and under-rated diagnoses
  • manipulation of facts, evidence, dates, medical words and expressions
  • concealment of facts and evidence
  • recurrent use of avoidance or distraction techniques
  • multiple medical reports for the same visit/intervention
  • excessive and inappropriate use of surveillance
  • excessive use of independent medical examinations (i.e. 5 per year)
  • coverup of wrongdoing that caused physical / psych harm
  • putting intentional and inappropriate emphasis on the injured worker’s psychological status rather than addressing physical origins or causes of injuries
  • inappropriate psychological profiling
  • denigrating/vilifying the injured worker’s character
  • violations of trust leaving the injured worker feeling “emotionally raped”
  • workcover case managers who disregard doctors and specialists who say the injured worker is unable to work – compensation, weekly payments and/or benefits are cut off anyway
  • injured workers unable to eat properly and relying on food hampers, charity
  • injured workers reporting that they feel they are “fighting for their life”
  • workcover insurance refuses diagnostic tests such as MRI despite request of multiple specialists
  • Workcover denies or delays recommended medical treatment


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18 Comments on "A letter from the VIC Minister for WorkCover"

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Just Me

I guess the pollies have too many shares in the insurance companies. All got to look after their bottom line. I heard a man on Q & A last night say that workers comp premiums are going up. Hell, more again for the insurers. I wonder if my super fund has shares in some insurance companies – i’ll have to check.

Worse than that,they write the laws to suit themselves. But in my experience they also break their own laws. Even written agreements. One of my many examples that I experienced. Medical Panel findings are final and lawful and cannot be over-ridden by any Court. (My own findings, indicate this. Advise from my Lawyer tells me this and similar indications from within the system). So how can, after a Medical Panel opinion and direction. To pay benefits from this day forward and to back pay be ignored. I received some payment, then all stopped. 2 Weeks latter I had Surgery #8… Read more »
My case has also been closed but let me tell you I won nothing and got nothing for my injury in fact my life as i once knew it no longer exist. The system has broken me and destroyed every fabric of who I once was. And now I have been thrown onto cent relink and the nightmare continues. My time on work cover has left me so very bitter and angry and frustrated at the way in which i was treated and the only thing that it has taught me is god help you if you get hurt at… Read more »
Hi, Surprised to find this site. Quite informative and interesting. Shame AUSTRALIA, Hang your head in shame. What we are doing to our most vulnerable and important Citizens and of this Country. I am a Victorian and now are very ashamed to call myself Australian. In fact my treatment over the years with my Claim would make most Cry. To me Australia, once a land I loved, not no more, Seems anywhere in the world where money or power is involved, there is corruption. But Australia this is not the land of the free or the fair. This is the… Read more »
Just Me

Hell David, I’m lost for words about your situation. I’m glad you found this site and all thanks go to the workcovervictim who started it. Hang in there.

Just Me

Even though my case is closed, I find it incredibly hard to turn a blind eye on what is happening to injured workers across this country. I know this will probably put me back on their hit list, but I’m up for it. I will never be silent on what is wrong.

Pauline Pope
On the 4th March 2015, I sent a complaint to Victorian Premier Daniel Andrews about the corrupt operations of the Victorian Workcover Authority and its Insurance Agents in relation to their failure to provide safe recovery, adequate compensation, rehabilitation and return to work to myself in relation to my workplace injury. I made specific allegations including the following:- 1. that a VWA lawyer lied about the outcomes of a court hearing in relation to my claim; 2. that a Claims Management Agent used this lie to justify an extreme course of bullying/victimisation against me; 3. that my lawyer and VWA… Read more »
@Pauline – the wonderfully generous lawyer “Paragon” responded to a similar question posed by Xchangingvictim: if you are still within the time limit, look at whether there is any possibility of taking action against the lawyer who got you a bad settlement, especially if this was done while you were clearly under duress and there was some breach of duty of care by the lawyer. Lawyers who genuinely care about their clients sometimes don’t mind taking on one of their own if there is good reason. Maybe talk to a Plaintiff organisation who know the appropriate lawyers. You may not… Read more »
Hi Pauline, Sorry to hear your plight. Don’t worry, I guess many, like myself understand. As I myself have received much worse (if that seems possible). My name is David and I hope that you and many others will join forces, as do I. To take these Moron’s to task. We need a CLASS ACTION. Since 2003 I have been on/off receiving benefits. Lied to and ripped off. Not got the best medical treatment and it goes on (see my other comments). Political BullShit is the only guarantee. I have lost many $$$$$$, to get only a dream or rites… Read more »
Bashed and bullied
Get all your evidence and paste into the complaint as proof and highlight the inconsistencies as well as the failure of the minister to address the relevant issues. State you feel this is evidence the minister has misdirected to preclude proper transparency and accountability and state you want a full inquiry by the state’s corruption watch dog (in NSW it is ICAC, don’t know what in VIC) as you feel the failure to address facts supported by evidence is indicative of a “cover-up”. State you are very concerned about the unethical manner insurers have behaved but more concerned about the… Read more »
Just Me

robyn scott mp – YOU’RE FULL OF SHIT! Why don’t you do something, you are getting paid very well by the tax payers. Isn’t it time you started doing something to earn that generous pay? What a blugger you are!!!!

Don’t call Robyn Scott mp a Blugger (you mean Bludger) and don’t say he’s full of Shit. The fact, if he’s full of Shit. Means he’s useful for something. Holding Shit and to me it seems he does not hold Shit. It spews out of his mouth and every other orifice in his body. If a Blugger, that imply’s he may be Human (as this term is not used for animals). Among most in Australian government and certainly those in the WorkCover system are not Human. They seem to be a new but yet unidentified Species. That is Sub-Human. They… Read more »

Wow the points under the letter sound so so familiar, I can just imagine a case manager in training and the instructor saying ”right we’ve got them down now is the time to kick’em in the guts, we’ll give’em something to make them wish they were dead”


and what is it with the names of all the Workcover ministers???

Now we’ve got Rob’in Scott.

Before we had Minister Rich.

Together they are Rob’in Scott to pay the Rich!

Typical bureaucratic nothing response from the Minister. How to say something when you are not really saying anything at all. The two highlighted paragraphs of Robin Scott’s letters read like they have come straight of WorkSafe’s marketing brochure. This guy is a waste of space like the previous Minister for Workcover. Funny how when Robin Scott was the Opposition Minister for Workcover he used to bang on about injured workers rights and that they should get fair treatment from Workcover. But now he’s in government and is the Minister for Workcover he has lost all interest in such issues. He… Read more »

VIC Minister for WorkCover replay: I wish you well in the future!


That’s right, thanks for the tip Robin Scott – the WorkSafe VIC advisory service operates pretty much along the lines of your empty letter…


I have been waiting 5mnths now for my settlement to be paid out since early Dec 2015, my Lawyers have now lodged to the County court for payment plus interest and all other cost, they have run out of excuses. Although this process will take another month or more but hopefully the County court will make them cough up with interest.