The following post was submitted by “Mad Chef” and provides very useful information on how to quickly obtain copies of your medical reports held by your workcover insurer.
Obtaining Medical Reports from WorkCover
Just a quick bit of info on trying to get WorkCover to send you YOUR medical reports.
A good mate of mine is a lawyer, one of the good guys, but he does TAC not WorkCover. This was his instructions to me:
Visit this site www.health.vic.gov.au/healthrecords/
Read it and understand that you do have every legal right to your medical files.
Read about The Health Privacy Principles (HPPs) as well.
I emailed my lovely (NOT) SCM at Allianz, requesting records. Only to be told that:
At present your file is out of the office for the purpose of conciliation which you have requested.
I have sent your request for information to our Freedom of Information team.
So I sent another email
Thank you for getting back to me.
Would you please send through the contact details of who, from the Freedom of Information team, is dealing with this.
N O T H I N G… I think she had finished with me annoying her for the day.
So my lawyer mate said quote these, in this order and email her back, so I did;
Would you please send through the contact details of who, from the Freedom of Information team, is dealing with my request.
I need a contact name and email address.
Under the Health Records Act 2001, the HPP requires you to comply with this request.
Medical record from Mr X
Freedom of Information Act 1982 requires you to comply with this request.
Investigators statement X
Allianz replied in less than a day!
Please see attached.
HA! All requested files emailed immediately.
Obviously all the stuff that was “out of the office” …came back. (Even though it is all on their computer system!?!?!)
As my lawyer mate said, “Health Records Act” is the fastest way to get your medical stuff.
I have a new SCM now (as of 2 weeks ago) and have just had surgery. Again they won’t release the surgical report…so….
I emailed asking nice, not quoting anything to see what she was really like. Her email
In regards to your request for a copy of the surgeons report unfortunately this is yet to be received by me. Once I do receive it I will be able to advise of whether I am able to send it through to you.
WTF so I did the HR ACT 2001
Dear X, I have spoken again to the Surgeons rooms and they have confirmed that the surgical report was sent 2 weeks ago.
As to being “advised as to whether this can be sent to me”,
Under the Health Records Act 2001, the HPP requires Allianz to comply with this request. Since Allianz delayed the necessary surgery for 12 months, the damage that was found was far greater than initially expected.
I do not see any reason why you would feel the need to withhold surgical results that have a direct impact on my recovery.
In regards to my rehabilitation, it is obvious that this information is very important.
Would you please follow up on this matter and forward the requested documents.
If you are not the right person to deal with, please let me know. I will make contact with your team leader and have this request forwarded on to the appropriate person.
This is what I got back the next day!
Thank you for your email. I have followed up with the accounts team in Melbourne and they have been able to locate the requested report. I apologise for the delay in providing you with this information however I have just received a copy today and needed to ensure that I was providing you with the correct information. I have attached the surgical report as per your request . If you have any further queries please feel free to contact me.
IT WORKED AGAIN
Unless they have been provided an exemption
Any organization that handles this kind of identifying health information is subject to the HPPs, unless an exemption under the Act applies. The exemptions under the Act are very limited.
Good luck to you all.