Private investigators – eyes on spies


The Australian has published a very interesting write-up about private investigators, including interviews with a few private investigators, one who appears to be the stereotype of the shifty, voyeuristic, garbage-rummaging gumshoes, and another one, an ex-cop (perhaps disgraced). In any case it makes for a most interesting read.

Eyes on the spies: how far can private investigators go?

By Ricky French
The Australian
August 16, 2014 12:00AM

It’s 7am on a Saturday morning and the car pulls to a stop. “There’s a pillow in the back,” Jesse “S” turns to me and says. “You might want to make yourself comfortable.”

The minutes pass. Our car slowly cools and the interior temperature regains equilibrium with the frigid winter morning. We’re here to look for any sign of life from number 17. Inside is a man suspected of hamming up a gammy leg, trying to outstay his welcome on WorkCover. Jesse is a private investigator (PI) and I’m here to delve into this hidden world. His ­camcorder is ready and waiting, with emphasis on the waiting. It’s two hours before anything happens. A woman drives out of the driveway — the claimant’s mother, perhaps. The camcorder records. Ten minutes later, the car returns. For the next four hours, nothing. Jesse recounts the salient facts into his dictaphone, then turns and says, “I think we’ll call it a day.”

For all their snooping into other people’s business, most PIs are loath to have someone snooping around them. I’m told by one (who won’t give me his name) that I’ll be lucky to find anyone who’ll give me the time of day. Why? “The nature of the industry,” he says, evasively. I call another in Perth. He says he can’t talk. Why? “Legal reasons.” What legal reasons? He hangs up. Desperate, I reach for the phone book and call a private investigations company with the most respectable sounding name I can find, but the weary voice down the line from “Flingbusters” refuses to help.

Luckily, not all PIs are as shy. I arrange to meet one of Melbourne’s successful private investigators, Julia Robson, who heads a company called Online Investigations. The day before our meeting I give her some homework over the phone. I want her to find out everything she can about me. I tell her nothing is off-limits. I want to know how hard (or easy) it is to access information about a person using only the internet. Before setting this task I change every password I can think of. I take my house off Google Street View. I update my Facebook ­privacy settings to the strictest possible. I ­minimise my digital footprint to near zero.

The next day I meet Robson in a cafe. She produces a sly smile, followed by a notebook filled with scribbles. Suddenly I get a bit worried. I have good reason to be: what she reveals will leave me speechless.

Unlike Twitter, private investigators don’t send you alerts to let you know you’re being ­followed. If you’ve ever been off work due to an injury, or received compensation for a road accident, chances are you’ve been followed by one. So how far are PIs allowed to go in their covert surveillance of your life?

Actually, they have no more powers than you or me. They are not privileged to any information not legally obtainable by the public. Neither are they required to undertake professional development or show any real evidence of their competency. In fact, for around $1000 you could become a licensed private investigator in a couple of days. Simply complete a short course, take your certificate to the state police and receive your licence.

An image of swagger and a cavalier attitude towards due process haunts the profession: in the popular imagination it’s a lucrative refuge for disgraced ex-cops, or a fantasy world for star-struck loners with visions of grandeur. It’s been romanticised in pop culture ever since Raymond Chandler gave the world Philip Marlowe. Its real-world image hasn’t been helped by a history of unscrupulous operators committing crimes and swindles time and time again.

PI-Chris-cooperThere are very few books on becoming a ­private investigator. One of the most comprehensive, also used as the training manual in many courses, is Behind the Private Eye — ­Surveillance Tales & Techniques, by Australian PI Chris Cooper (pictured on right). I was interested to learn if the book reinforced the stereotype of the shifty, voyeuristic, garbage-rummaging gumshoes. The answer appears to be a resounding yes. Cooper likes to get his hands dirty. “Garbage bins can be a goldmine of information,” he confirms. He also gives sage advice, perfect for beginners: “Identify which night is bin night.” If approached by someone while conducting a bin search, Cooper recommends reciting this script: The bitch threw her engagement ring in here; it bloody cost me an arm and a leg! If you’ve got a problem with it, why don’t you give me a hand?

Cooper’s book is full of tales from his days on the job. From picking through garbage to hiding behind flowers to, inevitably, sitting in a car for hours. Cooper deals with the delicate issue of emptying one’s bladder in a mobile workplace. “The choice of urine bottle is important,” he writes, adding: “Stopping midstream is never satisfactory.” Apple juice bottles get the tick from Cooper, their two-litre capacity and authenticity of colour being big selling points.

Back in Melbourne, Jesse S, founder of Vic Covert Investigations and a huge fan of gonzo journalist and author Hunter S. Thompson, prefers a Powerade bottle. “Larger opening,” he winks. Jesse has a great surname, but for publication purposes he insists the “S” will suffice. He says it’s not a good idea to be too well known. “People can develop a grudge against you in this industry,” he says.

Jesse is part of a new breed of private investigators. Like Robson, he’s young. Unlike Robson, he came into the industry with no relevant background. “I’m a kid from the Adelaide suburbs. My mum was on welfare. But I’ve always had street skills.” He says starting from scratch and finding work is the hardest part for newcomers. “Usually it’s a post-­career industry, because it’s about contacts. The older PIs have contacts in the insurance industry or government who feed them clients. I’m the bricklayer working his way up to property developer.”

About 70 per cent of the work is investigating workplace and transport accident claims, he says. “We act as independent investigators and go out to see what you’re up to. We’re not out to bust people, we’re not out to judge, we’re just there to record the facts.”

Jesse says the vast majority of people ­claiming insurance for injuries show no sign of the alleged injury. He says he’s able to ascertain ­evidence of fraud ­easily, despite onerous restrictions on his powers. “We’re not allowed to make pretext calls, not allowed to approach the claimant. We’re not allowed near where they may be rehabilitating. We can’t record audio, can’t report conversations, can’t use GPS tracking, can’t even use photographs.” (These days it’s high-definition video only.)

Unlike many PIs, Jesse doesn’t want greater powers. He wants to bring a new culture to the profession, to run the old guard out of town. “A lot of the older PIs are a whingy lot, because they remember what it used to be like. It’s much cleaner now: they don’t like that. It used to be a boys’ club; they could do what they wanted, charge what they wanted, rip off clients. Well, I’m here to be their competition. And I’m in for the long haul.”

The 30 per cent of cases that are not related to insurance are, Jesse says, “basically a free-for-all. Private jobs. And this is where the industry gets a little clouded in secrecy.” The free-for-all includes missing persons (skip tracing, it’s known as), due diligence (background checks), parents fudging child support obligations and, of course, cheating partners.

Jesse tells me a story. “I did a job for a doctor who brought over from Russia what’s referred to as a ‘mail-order bride’. He suspected she was cheating on him while he was at work. So I followed her for a few days. She would go into a pizza shop after dropping the kids at school. I got chatting to the pizza shop owner [pretext conversations are OK on private cases] on the ruse that I was new in town. Straight away I deduced that they were having an affair. But that wasn’t all. The owner hinted to me that ­seeing as I was new to town I might want to meet ‘a lady upstairs’. That’s how I discovered that the two of them were having an affair and also running an illegal brothel above the pizza shop. She was recruiting call-girls from Russia to come over and work as prostitutes.”

Back in the cafe, Julia Robson smooths out her notes and takes a deep breath. “Let’s start in 1978.” She’s about to dish out the dirt on me.

PI-Julia-robsonThe first thing Robson (pictured right) gives is the address in the small New Zealand town where my parents were living two years before I was born. She has my parents’ full names. “Your dad was a carpenter and your mother was a teacher.” I ­listen in silence as she continues recounting my family history. She tells of my mother moving to ­Auckland, then Wellington; that she registered as a solo mother while my father ended up in a small NSW town. She tells me who and when my dad remarried. She names my partner, her job and gives the address of the house we bought, the date we bought it, the price we paid and the bank that loaned us the money. She then describes our house, beginning at the front door and going through all the bedrooms, kitchen, bathroom, everything. She tells me the date it was broken into, the method of entry and what was stolen. “If I was a burglar,” she says, “I would know what sort of stuff you have in your house and the best way to get it.”

Robson tells me my son’s name, age, the school he attends, the fact I coach his soccer team. She knows the sports teams I support, my political views and hobbies. Embarrassingly, she reminds me of the spectacularly unsuccessful rock band I’ve done time with, and names our former drummer, who she says mysteriously quit in 2007, adding that he might be a useful source to get the good oil on me.

Anything else? “I know you have an internet account with TPG, that you use a Mac computer and that you used Wikipedia to find me.” I did? More embarrassment.

“Before you walked in the door I knew what you looked like, who your good friends are, what they look like — your whole backstory. From here I could conduct surveillance on you and work out your daily routines. I could strike up a conversation because I know what sports teams you support, for example. Getting you to divulge more information is all about ­making you feel comfortable talking to me.”

I was floored by how much information there was about me on the internet for anyone savvy enough to know where to look. But what was equally revealing was the information that Robson wasn’t able to find out. She didn’t know my date or place of birth. She had no information about bank records, income or emails. She wasn’t able to find any record of previous or ­current employers, and of course police, ­medical and vehicle registration records were off-limits. Knowing the house my parents lived in 36 years ago was a cute trick, but it wouldn’t help her steal my identity or money, or do anything that could seriously hurt me.

I have a surprise for Robson as well. Prior to our meeting I had dug up some gossip I thought she’d be keen to hear. It’s nothing ­serious, but it’s enough to spike her interest in the source. She wants me to reveal. I can’t say. I’m interested to see what techniques she uses to try to get me to blab. Her whole demeanour changes. She giggles like a schoolgirl. She strokes my ego by appearing genuinely shocked that I found this information. She curls a finger through her hair, disarming me, putting me at ease in the conversation. We could be on a date, or perhaps a couple of besties on the school bus. “Now you have to tell me!” She giggles again. Amid the flirtatious entreaties to confide I can feel myself going to pieces.

Robson, like many PIs, began as a cop. She worked in Auckland and London before founding her Australian business. Her police background has served her well, she says. “It’s really hard to work full-time as a private investigator. There’s no requirement for ongoing training once you’ve got your licence, so unless you’ve got a really good skill set to begin with you’re going to find it difficult.”

The going rate for a PI is $60-$100 an hour, while those with specialist skills such as fraud, forensics or risk assessment can see their hourly rate soar to $150-$300. So the public has every right to expect they will conduct themselves with integrity, and within the law. Robson stresses the importance of doing things by the book.

“It’s illegal for police to give information about people to ­private investigators,” she says. “In the old days [PIs] would just call in a favour from their copper mates. Times have changed now. These days the skill of a private investigator is working out how to get that information via open source techniques. I’m very aware of the things I have to do to abide by the law.”

Robson wants the industry cleaned up, by weeding out dodgy operators and tightening the regulations. “Because it’s so easy to get a licence there’s no accountability regarding the type of people coming into the industry. There are investigators who are up on identity theft charges who are still operating. There are ­investigators up on drug charges who are still advertising their services for surveillance on ­parents suspected of child abuse.”

There’s also little recourse available to people who have a complaint against a PI. Approaching the licensing body of the state police is an option, although even when licences are revoked operators can trade under a different company name. The double-edged sword is that PIs want more powers but would not be accountable for misuse of those powers.

Jesse sips a beer and idly watches the passing foot traffic. Tomorrow morning he’s getting up at 3.45 to be at a job by 4.30. He says he has dreams. He wants to start an ­investigations school. He wants two businesses: one for the insurance stuff and one for ­private jobs. He wants to employ a team of five people. He wants a BMW. He says, “I love Hunter S. Thompson. I’ve read all his books. He broke the mould; he’s an inspiration. Think outside the box, man.” He has another sip of beer.

“The thing with this job is it’s very lonely. You spend most days alone. You have a lot of time to think about where you want to go in life during those long, boring hours in your car. Other people say they haven’t got enough time in the day. Well, I’ve got too much time. But I know what I want to be. I want to be a successful PI. I want to be the boy from the Adelaide suburbs made good.”


Private investigators and complaints


In Victoria, the licensing of private investigators is handled by Victoria Police under the Private Security Act 2004. More information from the Victoria Police site , including contact info for the licensing service.
Complaints can be lodged with the service.
There’s also a Private Investigators Code of Practice for investigators undertaking work for Worksafe Victoria


The governing legislation is the Commercial Agents and Private Inquiry Agents Act 2004.

The licensing is administered by the NSW Police Commercial Agents and Private Inquiry Agents Unit. Complaints can be directed to this Unit.


Private investigators (and security providers) operating in Queensland must be registered under the Security Providers Act.

You can lodge your complaint with the Office Fair Trading which administers this act. Contact information for the Office of Fair Trading.


In South Australia, private investigators are licensed by the Office of Consumer & Business Affairs (OCBA) under the Security and Investigation Agents Act.

Here’s some more information from the OCBA site.

Contact information for the Office of Consumer & Business Affairs


Private investigators in Western Australia are licensed under the Security and Related Activities (Control) Act.

This act is administered by the WA Police.

More information from the WA Police website, including contact information for Police Licensing Services.


In Tasmania, private investigators are licensed under the Security and Investigation Agents Act 2002:

The act is administered by the Commissioner for Corporate Affairs.
Complaints can be lodged with Consumer Affairs and Fair Trading


In the Northern Territory, private investigators are licensed under the Commercial and Private Agents Licensing Act 1979.

The act is administered by the Office of Consumer Affairs.

Contact information for Consumer Affairs NT.


It appears that ACT does not require private investigators to be licensed!

More information:

Further links:

ALRC-Private investigators

Some related articles

5 Responses to “Private investigators – eyes on spies”

  1. My old friends – PIs. LOL
    Bert, in my experience, they keep following you whether you speak to them or not.
    When my PTSD as at the angry phase, I started to photograph them and follow the PIs around -they really hate that :-). I was detained by security at our local Mall a few times for “threatening behaviour”.

    I couldn’t have done it in the early stages of my injury as I was absolutely terrified of everything, but now I look back at that time with a mixture of “satisfaction that I stuck it up them”, but more “frustration at the futility” of the whole scenario and question myself why I gave so much energy to those who didn’t deserve it.

    I get the huge frustration and anger that we all have felt, or are feeling, about the total injustice that is WorkCover and all the bullshit that surrounds it.

    Hopefully in time, when the Workers Comp nightmare becomes part of the past, one can reflect on how incredibly strong we were to survive it and come through the other side.

    I know its hard, but ignore the PIs – they are just low life pieces of shit and they are not worth wasting your time on.

  2. That’s good to know. I was approached and spoken to by one while I was in the pool doing private rehab. Wish I knew then what I know now 🙂

    I REST MY CASE AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Hi Irene,

      In the early days of a Claim they may send an investigator to talk to you. They will make it sound like u have to and that the are there to independently investigate ur case. DO NOT talk to them. U do not have to and they are solely working for the Ins Co and will twist everything u say. They may also put u under surviellence. If you see them go up and say hello. Once they know that u know they are following u they are supposed to cease. if they don’t report them to the Police.

      • Amen, report them to the police. I live in a remote rural area and have found several Pi’s spying on me doing me rehab-walking due to my 24% wpi. I use to get out my binoculars and look back and then make sure when they were driving past me grab the rego number and when in town take it to the police station.
        They are nothing a disgrace to human beings and what Jess s says is a load of shit as when I have been to pain clinics I would say more than 50% of the people attending had true blue injuries and why I say this is I was with them for 3 weeks at a time 9-4 and you get to see someone being themselves and yes you could pick the actor after time as they would let there guard down but for him to say the vast majority of injured people show no signs of being injured. What planet are you from?
        It is good they are trying to clean up the industry perhaps though they should say that to themselves in the mirror before going to work every day as a reminder as really what type of person really wants to spy and report it to insurance companies?