Recent study indicates negative interactions with workcover insurers affect injured workers recovery


A recent study conducted jointly by the University of Melbourne and Monash University has indicated that negative interactions with insurance companies can affect an injured person’s prospects for long term recovery.

Recent study indicates negative interactions with workcover insurers affect injured workers recovery

A survey conducted jointly by the University of Melbourne and Monash University considered the experiences of people injured in transport accidents and dealing with the TAC, as well as injured workers covered by the WorkCover system.

The survey concluded that there were strong associations between claimants with stressful encounters with the respective insurers and a poorer recovery in the long term.

The most stressful elements of a claim were found to be trying to understand what was required for the claim, and the length of time taken to deal with the claim.

Recovering from an injury can be an extremely difficult time in itself … without having the additional burden of “communicating” and dealing with insurance companies and understanding what is going on.

Every single more serious injured worker will tell you that dealing with their workcover insurance (and case manager(s)) is the major impediment to their recovery and causes all too frequent real, and serious secondary psychological injuries. After all, as mentioned in other equally important “studies” and “surveys” workcover insurers (and the likes) are obstructive, destructive, bullies, hostile, uncooperative, antagonistic,grandiose, dictatorial, authoritative, fractionalised, unprofessional, egotistical, ill-prepared, poorly educated or prepared for the position, unsympathetic, unobjective, and… blatant sympathisers of the employer.

Client experiences of Compensation Systems

by ISCRR (Institute for Safety, Compensation and Recovery Research), 20 September 2013

The findings of three studies offering important insights into compensation systems and injured people were presented at a research symposium in Melbourne on 20 September 2013.

Researchers from Monash University and the University of Melbourne, supported by ISCRR have conducted the first rigorous academic studies of injured person’s experiences in the current Victorian workers compensation and transport accident compensation systems.

Dr Alex Collie, Chief Research Officer at the Institute of Safety, Compensation and Recovery Research (ISCRR) said the impact of compensation systems on the recovery is of increasing interest for policy makers, practitioners and researchers.

“WorkSafe and the TAC provide compensation to more than 40,000 people in Victoria every year and recent research has identified aspects of compensation systems that have positive and negative impacts on injured people,” said Dr Collie.

“We know that many of these 40,000 people enjoy a full recovery and return to work or normal life. However, some suffer the effects of their injury over a very long time, or for the rest of their lives.”

“There are many research studies showing that injured people receiving compensation can have worse health outcomes and a slower recovery than people with similar injuries not receiving compensation. These studies begin to tell us why and how this happens.”

The studies explored the experiences of injured people in compensation systems, and identified factors such as communications with the client and independent medical examinations that may lead to a negative experience or slower recovery.

“These findings are valuable to WorkSafe and the TAC here in Victoria because they can be used to improve client experiences and improve the recovery and health of injured people.”

The experiences of injured persons in compensation systems: Insights from local and international research.


Injured persons experiences in compensation systems: research insights

View the presentations of each study below:

Exploring patient perceptions of barriers and facilitators of recovery following trauma
Associate Professor Belinda Gabbe, Department of Epidemiology and Preventive
Medicine, Monash University

View the presentation here.

The experiences of injured workers in workers compensation systems: A systematic review of international literature
Ms Beth Kilgour, Department of Epidemiology and Preventive Medicine, Monash
University & ISCRR

View the presentation here.

The Health Effects of Compensations Systems (HECS) study
Dr Genevieve Grant, Faculty of Law, Monash University.

View the presentation here.




[Post dictated by WCV and manually transcribed on behalf on workcovervictim]



6 Responses to “Recent study indicates negative interactions with workcover insurers affect injured workers recovery”

  1. And Suprise…..Supriise and all the professionals involved and departments that handle Workcover are lining their pockets from the Workcover Insurers hindering legitimate claims its Disgusting. Smells like Team Spirit again.

    ........................ October 9, 2013 at 3:55 pm
  2. The convoluted workers compensation system simply destroys the humanity of injured workers – reducing them to little numbers, that need to be “dealt with”. That’s the problem as I see it, and I don’t quite understand the need for ‘repeated’ (expensive) studies/surveys to validate that this is the real problem. Injured workers are all treated like criminals, fraudsters and what-not, vital basic and evidence-based medical treatment is denied, and we are made sicker by this dysfunctional and most greedy system who provides lucrative “employment” to long retired IMEs with no expertise in our injuries, who in turn rely on outdated non-scientific AMA guides. More about this later…

    workcovervictim October 6, 2013 at 8:17 pm
    • So many reports into workers compensation!!!

      The trouble is – nobody (Insurers and Government) wants to listen!!!!

      • @fu_cgu i don’t understand when you say: “Government”. It’s not the Government.. this is why we (injured workers and some others) have so many problems. It’s called the Corporate Australian Government / Corporate State Government…
        -Key Word: “CORPORATE”.
        -Government for the Corporations.
        ( Governing Corporations NOT Governing People)
        – I believe to be successful when dealing with insurers/corporate government Treat them strictly as a business is a must!

        …. research how far the A.B.N. (Australia Business Number) goes.

        HuntingWorkcover October 7, 2013 at 5:38 pm
        • @HuntingWorkcover,

          The reason I say “Government” is that it is the Government who grants licences to Workers Comp Insurers to manage the scheme.

          The insurers spend shitloads keeping things the way they are, or lobbying for greater changes to restrict payments to injured workers.

          We all know the system is totally fucked! Everyone working in the sector knows it’s totally fucked.

          It is only Governments who change the legislation – they are choosing not to listen at the moment.

  3. Hmmm, I wonder who funded the research?