Further to our article titled “NSW WIRO Executive Kim Garling racked up $15k on US trip” highlighting some very questionable past and current conduct on the part of Mr Kim Garling, head of the WIRO, and of the inner workings of the very costly WIRO, we, and many NSW injured workers believe it is high time to discuss some issues with Mr Garling.
Let’s face it, How can someone be ‘selected’ or, rather be ‘hand-picked’ by someone who got the sack for corrupt conduct (Mr Pearce) to be the WorkCover “Independent” Review Officer (WIRO – a job and organisation that was solely created & introduced as part of Pearce’s draconian WC legislation), whilst their resume clearly states that they recently ‘avoided claims’ and ‘successfully denied’ matters in favour of insurance companies whilst Principal of their own Law firm…?
If that is not enough, “…despite having 31 staff and the office costing $8.4 million a year to run, Mr Garling was forced to admit the office had received just 350 complaints in almost a year in the job. ”
Time to discuss some issues with Mr Kim Garling – the NSW WIRO Officer
aworkcovervictimsdiary was fortunate enough to be copied into the following exceptionally well written email correspondence from a distraught wife (J)of a seriously injured worker (R) to various members of the NSW Parliament; including our beloved pro-injured workers’ hero David Shoebridge.
J kindly allowed us to publish her email, and it is our hope that many other (particularly NSW) injured workers will follow in her exemplary footsteps and raise their own complaints about Mr Kim Garling and/or the WIRO in return! The more complaints the better. It is high time that our injured voices be heard, that our complaints be read and taken seriously. It is – in our humble and seriously injured opinion- impossible that Mr Garling “only has 2 serious complaints” (in 1 year!!!).
Cc: email@example.com; Penny.Sharpe@parliament.nsw.gov.au; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org
Subject: Retrospective Workers Compensation Legislation & WIRO
I refer to the article below and note that you intend to meet with Mr Kim Garling in the future to discuss some issues.
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You would be quite familiar with R’s case, as we wrote to you on numerous occasions last year, and received letters back from Greg Pearce which show inconsistent answers to questions raised, and also allude to his (lack of) knowledge of the WorkCover system and the resulting life-shattering effects his draconian retrospective legislation changes has had on Injured Workers and their families.
Once again, I now invite you to refer to my twitter account @XXX for a background on R’s 10 year long Workers Compensation saga since the introduction of the new retrospective WC legislation and the effects on his particular situation within the NSW WorkCover ‘system’, which is still dragging on after waiting the past 9 months for his matter to go in front of the WCC arbitrator last week, whereby the decision was that R now has to see yet another ‘Government Appointed’ “Independent” Medical Assessor to establish if he can receive the commutation payment that he was entitled to 1.5 years ago, the week before the legislation was cruelly changed for all existing and future injured workers of NSW.
John P (2IC at WIRO) took R’s call months ago and (informally) mentioned that other people in less serious situations than R had been successful in having their Arbitration dates expediated – …
John was compassionate and patient, and completely empathised with R and understood where he was coming from, but checked with ‘someone’ at WIRO and came back to advise that…
This will now waste more money in airfares, accommodation, food, taxis, legal fees for both sides, not to mention the $1,500 Doctor’s report fee.
How is this process saving the system money? The system now requires R to present monthly Medical Certificates – this is 3x as often as previously required, which means 3x the money required to be spent by the Insurer to pay for the Treating Doctor’s monthly consultation to write these Certificates (for which the Doctor write the exact same information every single month – that R is severely injured and is unfit to work indefinitely).
The tripling of paperwork then leads to the Insurer to have to process 3x as much paperwork for the same injury….and this is just ONE Injured Worker’s claim!
Multiply that by the thousands of injured workers in the state.
That is 3x as much money being spent on the bureaucratic red tape without even getting anywhere….
Refer also @XXX who is my husband himself.
This link may also be of interest to you:
also Kim Garling’s resume which has been posted on the WIRO website:
an extract of which is below:
2012 – Present > WorkCover Independent Review Officer
1996 – 2012 > K A Garling, Principal
Clients included an insurance company where in one matter alone the insurer was able to avoid claims totaling in excess of $6m. Another matter worth over $10m was also successfully denied.
I wish to ask that how is a person able to hold a position as the WorkCover “Independent” Review Officer, however the resume clearly states that this same position holder recently ‘avoided claims” and “successfully denied” matters in favour of insurance companies whilst Principal of his own Law firm..
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