A letter to the Victorian Ombudsman – powers unwilling to investigate workcover cruelty

A severely psychologically injured worker kindly shared a letter she wrote to the Victorian Ombudsman. It’s one of many complaints that she took to many bodies that are touted as protectors of the little guy”, she writes. “Guess what, none of them measured up”. Again this story highlights the impact that adversarial workers compensation systems has on the mental health of injured workers.

The powers that be are not willing to investigate the cruelty of Workcover

The injured workers letter to the Victorian Ombudsman

Dear Ombudsman

I wish to ask for an independent review of the performance of the Worksafe system of worker’s compensation in Victoria as it has applied to my claims as an injured worker. Since [year], I have suffered workplace injury requiring workers compensation a total of three times. All of my injuries have been the result of unreasonable stress in the workplace, and on each occasion of need, the worker’s compensation system has exacerbated my injuries further. In each of my instances of injury, bullying was the main cause.

I am particularly concerned with identifying the bullying of injured workers that, in my experience, occurs systematically within Worksafe. This bullying is built into the culture of Worksafe.

It is expressed in the laws and procedures that govern worker’s compensation, and it is exercised regularly by the agents of Worksafe. Of course, not all Worksafe agents intentionally act as bullies.  Yet, it is my experience that many of them do.

As an injured worker, I have been bullied by the insurers who managed my claim; by Independent Medical Examiners appointed to assess my capacity to work; and by Worksafe lawyers pursuing a cheap buyout from my claim. I have further been discriminated against and bullied by the laws and provisions of Victorian workers compensation which enable and encourage bullying by employers, insurance agents and other agents of worker’s compensation.

I know that I am not alone in my experience of Worksafe bullying. Over the years of my claim, I have personally known several other injured workers who shared similar experiences of the system, and I have heard of many others.

 What is Bullying

In pursuit of its duty to eradicate bullying from Victorian workplaces, Worksafe has defined bullying as:-

“repeated unreasonable behaviour directed towards an employee or group of employees that creates a risk to health and safety.”

 

My Worker’s Compensation History

  1. My first claim for workplace injury due to stress and bullying was lodged in December [year]. From [year to year] had been employed full-time as a community youth worker in the Community Youth Support Scheme (CYSS) in [city], Victoria. Prior to this appointment, I had been a Secondary Teacher for 5 years. In [year] I became ill as the result of stress at work. The stress and my resultant incapacity for work were caused by long term bullying from the funding body, and from my employers.

For a long time, I was seriously ill, both physically and mentally.

[Two years later] I was bullied out of the worker’s compensation system by a series of unreasonable actions on the part of the insurer.

Firstly, the insurer instigated surveillance on my person. This was an unreasonable act. My illness related to stress and immune dysfunction. The immune dysfunction was measurable. My incapacity for employment was regularly certified by my doctor who had known me as a patient for some years. It was unreasonable to assume that surveillance would reveal useful data under these conditions.  Given the invisibility of my injuries, surveillance could only yield useful data if it showed me to be secretly engaged in employment.

To decide to use surveillance required the insurer to assume that both I and my doctor were lying about my condition. To assume that I was a liar was to assume a position of bias in relation to the decisions being made about me.

The insurer also acted unreasonably when they relied on shoddy surveillance practices and false data to justify terminating my claim. They in fact decided that because I made regular visits each week to a particular address, that I must be secretly employed there. The address in question was actually that of a large Workcare rehabilitation centre!

I did manage to question the decision and have it overturned.

However, I became quite paranoid after the surveillance episode. I kept worrying about being followed and about how intrusive the breaches of my privacy had been.


A few months later, when the insurance company again acted unreasonably in denying my request for retraining assistance, I opted out of the system in favour of managing my illness without the insurer’s interference.

I remember feeling very strongly that I would never recover under the watch of such a punitive and irrational system.

Choosing to opt out of the system meant giving up my worker’s compensation income, and applying for sole parent benefit, as I still had no work capacity. The pension was only half the rate of payment I was receiving under Workcare.

Such was the intensity of my reaction to the mindless cruelty that I felt from the workers compensation system at that time.

I was psychiatrically vulnerable for several years after this, and did not work again for many years.  In fact, I have never again been sufficiently well enough to return to full time work. I do still have several documents from that claim, which can provide support to my charges that the insurer repeatedly acted in unreasonable ways in response to my claim for worker’s compensation, and assistance with returning to work.

From [year to year]I again experienced a series of stressful events and bullying in my workplace that caused me to need some time off work to recover. At this time, I was a part-time worker and single parent earning a wage which when added to my pension entitlement barely covered my weekly expenses. Under these conditions I applied for workers compensation only when it became clear that I would need a substantial amount of time off work to recover. I needed Workers compensation to provide me with financial support and access to medical and like services. I submitted my application in early September [year], back-dated to the point at which I had first become unable to work.

It is my experience that from the time I engaged with the current Victorian worker’s compensation system I was repeatedly treated in unreasonable and cruel ways that ultimately made my workplace injury far worse.

Initially the insurance agent lost my file and denied my claim before doing an investigation of my claim’s merits. As a result of this negligence on the insurer’s part, my claim remained unresolved until a Medical Panel decision in February [year].  Meanwhile, in January [same year], I returned to work at half my normal hours and was paid at half my usual rate of pay. I did so without psychological support and treatment as I could not afford it.

I returned to what proved to be a hostile workplace, where both my employers and my colleagues appeared to have the intention of driving me from my employment. I believe they wished to do this because during my leave (July year before) I had assisted a friend who was working casually for the organisation to document her complaint of bullying in the workplace. Staff accused me of disloyalty to them and the organisation for assisting with this complaint, yet I had simply followed workplace policy and procedure. My friend’s complaint was genuine and there was evidence to support her. This complaint was not addressed by the organisation, and was still festering when I returned to work in January [year].  It was my intention, in returning to work, to have this complaint subjected to proper process within the organisation. This was not to be, as from the moment I indicated a desire to return to work, I began to meet with resistance and then outright bullying from my employers and colleagues. Amongst other strategies, my employers used Worksafe practices and processes to alienate me from my employment. Appendix 1 lists many of these practices and describes how they affected my well-being. Suffice to say that whilst I did my best to resist what was happening, my psychiatric health quickly began to crumble.

My friend saw what happened to me upon my return to work. She had suffered through her life from Bipolar Disorder, but had generally managed to remain in employment for quite long periods of time between episodes. After my breakdown she became quite destabilised and in a move that was totally out of character for her, she shifted to Canberra and then soon after that, to Wollongong. In March [year later], she returned briefly to Melbourne. She then travelled to Alice Springs where she subsequently disappeared. She has not been heard of since then, and police searches have failed to find her. This is a tragedy that has contributed to my ongoing difficulties in recovery.

As for me, the events listed in Appendix 1 culminated in my suffering a severe nervous breakdown and losing all work capacity.

You will note that during this period, I was bullied by my employers, my colleagues and the Worksafe system in concert
.

This raises issues for me in relation to conflict of interest that is built into the system, and that inevitably works against the interests and rehabilitation of the injured worker. How can the one Worksafe Agent be invested with the duty to deal with the interests of both the injured worker and the employer of the injured worker? Questions of negligence and malice often arise in relation to workplace injuries thus placing the interests of employers and injured workers in opposition to one another.

 Injured workers, and particularly those with psychiatric injuries, are at a disadvantage when having to deal with this kind of adversarial system. When you’re unwell you need peaceful and well supported recovery time. Worksafe gives you exactly the opposite.

When I applied for Workcover for the second time I was assessed by the same Independent Medical Examiner who had assessed me in relation to my first claim. The Independent Medical Examiner bullied me during the interview and produced a very biased report about my health situation.

I suffered a long period of severe depression and suicidality consequent to his assessment and the insurer’s denial of my claim.

For a long time I was I was rendered incapable of coming to grips with the many complex issues surrounding my experience with this IME. Indeed, I have found that complaining is always difficult for me, and often impossible. The very act of attempting to collate a complaint causes an intensification of the symptoms listed in Appendix 2.

Two and a half years later, I made a detailed complaint against this Medical Examiner to the Medical Practice Board of Victoria and to Worksafe Victoria. This complaint was only partially addressed by the MPV, and substantially remains unresolved. The IME stated in his response that he had not bullied me but simply been rigorous in his examination. He also declared that he needed to act in this way to prevent me from lying to him and covering up things I didn’t want him to know. I do not believe that there was anything reasonable about his presumption that I was a liar and would need to have secret details rigorously extracted from me.

This time, it was ten months before my claim was finally resolved by another Medical Panel opinion. It seems to me highly unreasonable for a system to be constructed in such a way as to relegate a sick worker to go without their normal income for any period, let alone such a lengthy one. I believe that it was this period of additional stress, the long denial of medical and like services, and the combined effects of all the bullying in the system that created in me the serious injury and my ongoing incapacity for work. It also created the conditions that forced me to sell my equity in my home and move into the rental market.

By the time my claim was accepted, my “weekly compensation” had reduced by law to 75% of my part-time wage. It is difficult for me to comprehend how anyone could justify as reasonable the deduction of 25% from the income of a worker who is suffering long term incapacity as the result of workplace injury.

It is not the worker’s fault (they say it’s a no fault system) yet the worker is quite severely punished for being injured at work.

It was particularly damaging to me as a part-time worker on a low income, yet I would think that this would feel quite punitive to even full time, well paid workers. I believe this reduction of the worker’s income is both unreasonable and counter-productive to Worksafe’s goals in relation to rehabilitating injured workers and returning them to work. Over the six years that I have been engaged in the current Worksafe system, this has caused me to lose a minimum of $30,000 in wages and an additional $2,000+ in superannuation payments.  That’s a rather substantial loss to a [50 +] year old who has less than $11,000 in superannuation and no job.

Over the years that I remained on their books as an employee, my employers continued to bully me through lengthy unexplained interruptions to my payments, refusals to conciliate my issues and intermittent threats of termination. Surely, in situations where bullying has contributed to a workplace injury, responsibility for the delivery of the injured worker’s weekly payments should not be left in the hands of the offending employer.  My cases and all that has happened to me in this system are illustrative of how badly the system works in view of its stated goals in relation to injured workers. It also provides a lens which takes in the operations of the system in its different guises as Workcare in [year] and Worksafe in [decade later] Names aside, neither of these systems has left me feeling safe or cared for!

How all this bullying has affected me

Being chronically bullied within the Worksafe system has had the effect of continually re-triggering the psychiatric injuries that were initially caused by workplace stress and bullying. As a result I have failed to heal and achieve work capacity for over six years.    In January [year], my compensable condition was diagnosed by the first Medical Panel I attended as

“a mild Adjust Disorder with Anxious and Depressed Mood which has arisen in response to the stressors of the workplace”.

My condition deteriorated significantly over the next ten months. The second Medical Panel found in [year later] that:-

“the worker had been suffering from a major depressive disorder prior to the circumstances of her return to work in late-January 2003 and the circumstances of her return to work and employment following her return to work exacerbated her major depressive disorder.” 

In July [3 years later] , the Medical Panel determined that my injuries were now permanent and diagnosed my condition as:-

“an exacerbation of a chronic major depressive disorder with traumatisation features” .

So now I have lost both my health and my capacity to work – the two most important human attributes for ensuring survival in the 21st century.  From those losses flows so much other damage and loss, I can’t begin to go there.

What happens to the broken worker?

It is now [year]  and and I am still being bullied by the Worksafe system. Last year, whilst in the grip of yet another bout of suicidality, I accepted a “compensation” payment of $[less than K100 gross]. I accepted this figure in spite of my awareness that the true financial costs to me of the injury are closer to one million dollars.

Legal fees paid by me in relation to the case were $15,000. The remaining money is fast disappearing as I have to use it to support myself and my son in rented accommodation. I have no other income and my acceptance of the compensation package has caused me to be locked out of the welfare system for a period of 16 months. By the time I am entitled to apply again, I will still have no work capacity, and my remaining compensation package will have shrivelled to less than $30,000.

At the time when I sold my home, I believed that I was taking a short-term measure to reduce some of the psychological pressures on me. I believed my healing would only take, at most, a year of therapy and that I would then return to the workforce. According to my life plan, I would then undertake full time work since my youngest child would have completed primary school. I would then be able to use the remaining bulk of my equity to purchase another home for myself and my son. This was not to be. It seems evident that I will never again be able to work full-time, and even part time work capacity is still uncertain.

Part of the agreement in relation to the compensation package that I accepted was that I would have continuing entitlement to medical and like services including return to work assistance. I have been attempting to obtain those services from my Worksafe claims manager since October [year]. I have made phone calls, written letters, got a verbal promise that the service would be organised for me, only to have it denied in writing after months of seeking an outcome.

Attempts to get anything from the service always becomes a fight which then exacerbates my condition, to the point where post-traummatic symptoms make it impossible for me to pursue my rehabilitation effectively, or indeed manage my daily affairs and family life.

My chosen course starts in July, so it’s too late now. Another year of my life is being wasted.

It seems that Worksafe has failed in its duty of care to help me recover from workplace injury and return to work. I am now [well in my 50’s] years old, and facing a future of quite dire poverty, all because I am being denied my rights to health and work.

Review my Worksafe claims

In reviewing my case, I request that you pay particular attention to each of the decisions made in determining my claims under the Worksafe system. I request that you do this with a view to establishing whether or not the specific behaviours and decisions could be termed reasonable.  Obviously the original decisions to accept or reject my claims were critical to my health outcomes.  However, I have also written many requests for medical and like services over the years and been both denied and ignored as a matter of course. Every little scrap of goodness and rehabilitation I’ve got, I’ve had to fight hard for, and there have been many, many times when I have been completely unable to continue fighting, and have suffered reduced access to rehabilitation services as a consequence.

I believe that the insurance agent’s management of my case constitutes a pattern of bullying that has continually retraumatised me and kept me from recovering.

Workers compensation laws contain many instances of discrimination against the worker that I have encountered in my own journey.  I don’t have time to document these instances now as I am preparing to travel interstate  for ten days. I will return to Melbourne on the date], and will thereafter be available for contact and continuance in relation to this complaint.

Please accept my apologies for the length of this correspondence and my gratitude for bearing with me to this point. I have been working on this complaint for hours every day for a week and making little progress as the symptoms have intensified. There is so much I’ve left out, but it’s always hard to know how much to tell.

Yours sincerely

This letter and story only further validates our ‘Cycle of Despair‘ model to help better highlight the impact that adversarial workers compensation systems has on the mental health of injured workers.

Thank you so so much for sharing your painful experience.

 

[Dictated and entered on behalf of WCV]

 

http://wp.me/p1MA9G-3fs

 



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13 Responses to “A letter to the Victorian Ombudsman – powers unwilling to investigate workcover cruelty”

  1. Basically the Ombudsman is the Guard of the Guardians.

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  2. I am so glad that this letter has been published-it powerfully shows up the terrible abuses and insidious corruption inherent in the the current workers compensation system. Everything in it equally relevant to the new south wales situation. I have witnessed this same pattern being repeated over and over again. I am also glad that this post shows up the Victorian Ombudsman for the gutless sham that he is. The NSW Ombudsman has also over many years refused to investigate detailed complaints about gross maladministration in the Workers Comp and OH&S system. In fact the NSW Ombudsman has become complicit in covering up the abuses. The failure of statutory authorities like the Ombudsman is part of the problem that needs to be exposed. Thank you for doing so in this post.

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    gerard crewdson August 17, 2012 at 12:26 pm
  3. Thanks – you are not alone

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  4. This letter is astounding, I can see so many parallels to my own story.

    Thank you for sharing this.

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  5. Totally heartbreaking and a shocking indictment of the system. Thankyou for sharing this

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    • This letter (to ombudsman) has a lot of similarity to my claim and events regarding IME , bully like tactics from insurance case managers and supervisors alike, waiting 8 mths for back pay after conciliation, having mild depression now being diagnosed as bipolar and unipolar, secondary to my knee injury, yet am deemed fit for all duties, with only after many months without treatment or medication have they finally agreed to pay for psychiatrist treatment. I, to, soon face being on the dole to support my family, and along with my family, my G.P. and psychologist have supported me through this ordeal. Unfortunately, us mental health sufferers still have a long way to go to make “normal” people as well as bias IME psychiatrists (who have no time for the work cover / work safe system and judge us with a personal view and not a professional one) aware , care, or understand what they cannot see. Who now will employ a 58 yr old, mentally ill, physically injured man scared for life through no fault of his own……………………………

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  6. I understand exactly Graham. I ended up with PTSD and Major Depression from workplace bullying followed by the Workover. It’s hard enough to get work today, without adding age, mental illness, and a Workcover claim into the bargain. Employers don’t want you if you’ve already been on WC.

     

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  7. Hi  everyone. My first time here and I am humbled by the pain and suffering you are all experiencing  from a system that makes money out of your medical circumstances. Not only is it highly adversarial but culpable in exacerbating your recovery by pressing obligations with a threat of cutting compensation benefits if you do not comply.  I myself have suffered for nealrl two years now after a RTA left me in pieces suffering from PTSD Panic Attacks, Adjustment disorder and professionally and financially crippled. at 49 you think I had a chance of reversing that…. Nope.  Im an injured person so im a liability! Or im to old to employ or have to much experience or not enough.. Soon i am to be transitioned. I didnt even get a courtesy letter telling me my payments would be halved and now I wont be able to pay my rent and other liabilities.. Is this really what it was supposed to be like? Why is there no compassion?  I quote” Thats the new legislation.” Nothing we can do other than implement it.” Well damn them and the jobs worth, this legislation is an Ass.  When something is wrong its only idiots and fools who let it keep on festering. What is the  old saying about the  test of stupidity?  I rest my case.

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    • @Tim – Hi Tim and welcome to the Nightmare! Glad you stumbled upon us! And, see…you are not alone!

      We have taken the liberty to un-privatise your (innocent) comment so that our readers can see it! When you use the “private” commenting system, only yourself and admin team can see/read your comment (which is not advised unless you need to tell us something very private, but then it may be better to email us). If you reply (click reply button) to someone and mark your comment as private, then only that person, you (and admin) can see your comment.

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  8. Hi,

    I just want to share what my husband has endured over the last 6 months. My wonderful husband is a hard worker, never ever in his entire life has he claimed workcover – just is a normal Aussie bloke, you just suck it up! But one day during a normal day at work he injured his back. You see it didn’t hit right at once, he felt something go, he felt ‘oh that didn’t feel too good’ but soildered on. He at this time was having to sleep in his truck cabin, during the night he was very uncomfortable and woke in a huge amount of pain the next morning. I had to drive more than  hours to  pick him up as the trip home was not  possible for him change gears etc. During this time he had to put a workcover Qld claim in. Can i just say, my man, my wonderful husband full of life, and hope during his life was not only brought down with how he could not cope during every day living, but his loves (fishing, boating, walking) were not even thoughts on his mind, it was out of the question. He was diagnosed as serverly depressed. Workcover then would only pay for his visits if he signed a form to handover all things talked about –  he said no. He was then told to drive 6 hours to work for just 1 day’s work because he HAD TOO. He was accused that any pain the he would indure would be because he wouldn’t fly in a small plane, something that scares the crap out of him. He told them that he wouldn’t fly, he has such anxiety over it that he just wants to open the doors and jump out. he has to get out. A big plane such as a boeing is ok, its big and he can sit in the middle and not see out the windows. They said ‘well we will get you pills to knock you out’ against his wishes. Then when the time came that he had to go, our car broke down and needed a new part, the weekend he was meant to leave – it would be a few days before any one could fix it, so he will need to  head of mid week. Oh this wasn’t good enough, they would not pay him any money until he gets there. they also didn’t care that he was on very strong pain killers that ‘he shouldn’t drive on’ but needed to get by every day.

    Now my husband is home after not even a week of being away, it took him 2 days to drive a usual 6 hour drive. He now is in so much pain, he is disfigured with his spine all crooked, he has 4 disks gone but hey they don’t care. THey only see him as a  number. THey don’t see a man, a husband a father that can’t spend time cuddling his kids becuase it hurts to bend over or lean the wrong way. Every aspect of his life, has been affected and changed. They have been rude, they have demorised him, disempowered my beautiful husband. WHen you husband doesn’t want to live and he can’t see a furture you would thing that when they know this, that they would be more sympathetic. but no, DO as We SAY or NO Money! He can’t make the trip by car, he can’t fly becuase it scares him to do so. Now he is left with the decision of either going and not being able to sleep or live a normal life due to pain or saying I can’t do it and no money from Workcover.

    I am lost, I don’t know what to do. How can they treat people like this, to disempower, to demorilse another human being. To be so power hungry and not care. Something needs to be done! how polices workcover? who governs them?

    My husband is a very patient loving kind man. We have always helped others, we are a good family. The most hurtful things in this whole situation apart from seeing my husband go through so much pain, discomfort and mental stress is how he was ‘discribed to his employer’ by workcover. On a call one day, a fill in was their for his case worker. She was rude and very vandictive towards my husband. I could hear her down the phone siting next to my husband on the phone. She got my husband so angry that he unfortunality got cranky back at her, yes he yelled. You can understnad 6 months of this and she just steps in and treats him like crap. The next thing we know, his usual case worker was told about it and she ‘advised’ his employer to becareful because he has an ‘ANGER’ problem. I can’t believe it. One thing happens and she lables him so others are now afraid. They need to be mroe CRITICALLY REFLECTIVE and stop this carnage of lives. Someone please give us some ideas, who do we go to, what can we do? what are our rights? My husband has said he will do work on a program near home, he wants to work. WHo wants to sit around all day, jsut pondering why you are here? for what?

    Help : (

     

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  9. Hi Tammy, As a carer I fully understand how you are feeling towards the treatment of your husband, and the severe affects that this also has on you.  You feel powerless in trying to protect him.  Your GP or other treating provider, should be making it clear that your husband has no capacity for work, and that he can be charged if affected by the strong medication that he is taking, further injuries to himself, and worst of all, someone else who could be on the road. Your GP should or other treating provider should be pointing out this information in writing to your insurer provider, that he cannot drive/nor fly and if they deem him fit for work, can provide a patient ambulance i.e. not to further injury himself, or kill anyone while he is driving. Your Medical professionals can give you this documentation, then go and get a good lawyer to represent you.  Do not risk your husbands well being by these bullies, you will have a long road ahead of you, so take care of each other, and how lucky your husband is to have you in his life. take care of each other.  Also the other wonderful people on this site, might have more knowledge than I do, cos I am still on this long road too as a carer.

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    • @Tammy – I think what R pointed out is very wise. Your husband’s treating doctors are the only people who can help protect him and they will need to do this for everything, and in writing. Request TAXI transport as a bare miminum based on medical evidence that he cannot drive (and you can’t do this either, busy with kids etc); you need a letter explaining his fear of small planes; and you will want to look seriously at the option of putting a “restraining order” on the insurance company (i.e case managers) not to contact your husband directly, no telephone calls, no emails and that all and any correspondence needs to be in writing and addressed to for example his treating GP, or his psychologist , lawyer of anyone else he chooses. See our sample letters>>

      It is extremely important that your husband seeks  immediate legal representation. Without a lawyer and with a serious injury, an injured worker faces a terrible nightmare.Remember that good workcover lawyers (personal injury lawyers) will take on the case on a no win no fee basis, and that you do not have to pay upfront. They will be able to advise you of your many rights, and tremendously help you with disputes, insane demands etc.

      Also document everything, absolutely everything.

      The only consolation I can offer is that you should (both) try not to take this behaviour of the insurance company (and employer) personally. We have come to refer to the workcover modus operandi as SSS – Stall, Starve, Settle. That is they will routinely gaslight or starve out injured workers, even the most severely injureds amongst us. They stall the claim, deny and or delay you just about all.any (legitimate) benefit (medical treatment/surgery/physio/counselling/home help etc), starve you out, again by delaying the claim, weekly pay, legit benefits and drive you to despair, and then, when you have been broken, they will ‘settle” – that is offer (legit) benefits (with clauses) or make settlement “offers” (which are a total rip off). By then the injured worker is so desperate that s/he’ll take any scrap as it were.

      The workcover insurance companies are there for profit – to maximise their profits at any cost, by any means -they are not there for you and couldn’t care less about you, whether you live or die.

      It may also help to know in what state you are located as the workcover law is different in each state. (We may be able to guide you better along the highway to hell if we know where you are located.)However, in general, you must remember that you can dispute any “decision” the insurance makes.

      Stay with us, we’ll hold your hand!

      Big hug to you both X

       

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      workcovervictim April 18, 2013 at 5:00 pm
  10. Hi Tammy, best advice I can give you is to try to become educated in everything Workcover related. Your husband & family are so lucky to have you to help with this nightmare. When you read other’s stories & other information from this blog & forum, it will help you to understand it is all about the $$ & I think half the time its because it is not about $$ for us. They know how to push, when to ignore & when to lie, cheat & use corrupt people to get your husband off the system.

    You mentioned you have a young family. Make sure you know what your families options are before they happen. I had no idea I would be left to die on the Centrelink system because their 1 unqualified Dr had the power to ignore my 8 Specialists. Surely they would correct the mistake of this unqualified Dr & Cow of a case manager? Took me more than 2 1/2 years to turn around this shonky decision- with me & my family surviving only because of the generosity of our family & friends.

    My wish is for as many injured workers, or workers prior to being injured, knowing the practices of the Workcover Agents & either having the knowledge or knowing where to turn for help before it turns into 2 years of fighting when they should be focusing on recovery so they can return to work.

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