Yesterday aworkcovervictimsdiary received an email from an injured worker, who kindly shared some insightful tips about workcover insurances and case managers legal obligations with regards to return to work (plans) and other useful general tips…
A useful workcover tip by an injured worker
I find it very interesting that most of the injured workers who are not being treated fairly and legally by these case managers should go back over all correspondence from the insurance company, risk management or human resources and the employer.
You will find that there will be a sentence or paragraph with relation to your return to work .
Does it contain the words “safe”, “assist or help “,”we will”.
When these words are written down these insurance companies and case managers have legal obligations including their own code of conduct policies to do what they have written down.
If the case manager discloses any correspondence or covert phone messages with the employer without your written consent ( you will become aware when the case manager sends you a letter changing the conditions)you have to write to the case manager plus the case manager’s supervisor plus the CEO of the Insurance company stating that they are in breach of the mutual obligatory conditions with your return to work .
I found that either you will have a new case manager allocated to you or you will receive a phone call from the insurance company.
Of course the employer will attempt to alter the boundaries of your return to work conditions . Expect this as it will occur. The injured worker must not get upset and it is very hard not too.
Keep every document/correspondence that you send or receive. You must do this including documenting phone call times etc .
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