Workcover case managers who do a great deal of damage to injured workers are probably narcissists

There’s nothing better than spending a rainy Sunday arvo pondering why your case manager is evil, and/or why you are being bullied at work…We can’t help but think that so many of the nasty case managers and employers that do a great deal of damage are probably narcissists.  In a great article, sourced by our wonderful supporter and contributor John McPhilbin, this personality defect is summed up wonderfully well. Another anonymous injured worker also shares a very enlightening paper describing bullying in nursing as an organised crime rather than differences or personality clashes…

Workcover case managers who do a great deal of damage to injured workers are probably narcissists

In ancient Greek mythology, a hunter named Narcissus was famous for his handsome looks. And he knew it. Infatuated with himself and derisory towards others, he rejected all those who yearned for his attention. One day, upon seeing his own reflection in a pond, Narcissus fell in love. Happy just to stare all day at the beautiful image in the water, he soon forgot to eat and drink, and eventually died. But his name lives on … in the form of the workplace narcissist…and probably the nasty workcover case manager!

According to Dr Roy Lubit, author of Coping with Toxic Managers, Subordinates and Other Difficult People, the narcissist is a person with a grandiose sense of self-confidence who pursues power at any cost. It’s the person who uses others to get what he (or she) wants, and feels no remorse for the trail of betrayal left behind. Often caused by childhood trauma that resulted in diminished self-esteem, the narcissist makes up for it by being ruthless as an adult.

It can be your boss, a colleague, or an employee, and… yes, it can be your nasty workcover case manager.

But since many narcissists use their charisma to fulfil their obsession for career success, they’re usually found in the upper echelons of the corporate hierarchy.

Often caused by childhood trauma that resulted in diminished self-esteem, the narcissist makes up for it by being ruthless as an adult. 

Professor Keith Campbell, from the University of Georgia, is the author of The Narcissism Epidemic. He told me the main difference between narcissism in bosses compared with narcissism in colleagues is the issue of power.

“In both cases, I would suggest maintaining the best boundaries you can,” he says. “Do not be overly trusting, keep records of interactions, temper your feedback so that the narcissist does not get overly reactive – and find better co-workers at the soonest opportunity. However, this advice is especially relevant with the narcissistic boss.”

Temper. Your. Feedback. Three important words, and they’re important because giving a narcissist feedback can sometimes make the problem worse.
Realising they’ve been caught out, they end up becoming more sinister – only this time they’re careful to stay undercover.

But they rarely stay undercover for long. In a study of over 100 CEOs conducted a few years ago, researchers at Pennsylvania State University found that narcissistic bosses were more likely to engage in risky strategies. Why? Because of their need for visibility. After all, the more daring their vision and strategy, the higher their chances for attention. They desperately want to be noticed – not necessarily adored, but noticed.

You might be that narcissistic CEO. Dr David Thomas, author of Narcissism: Behind the Mask, reckons narcissistic leaders are responsible for the global financial crisis.

If you’re one of them, can you be cured?

Dr Thomas’s research indicates it can’t be done via feel-good seminars and workshops. Other academics posit that therapy is the answer, while some insist there’s no cure at all. A narcissist, they say, is probably a narcissist for life. But, really, if you were a narcissist, you wouldn’t care. That’s the whole point.

This, guys, implies that you evil case manager is -yes – SICK!

In the meantime, the workplace suffers. An analysis by Florida State University concluded, unsurprisingly, that workplaces with narcissistic people have lower levels of job satisfaction and productivity, and greater amounts of stress.

Approximately one per cent of the population can be diagnosed with narcissism, and here’s the curious thing: it’s more prevalent in men than in women. But women are catching up. Psychology professors Jean Twenge and Josh Foster have calculated that growth in narcissism since 2002 has been stronger among the girls than the guys.

For those of you left to endure a workplace narcissist, take heart (so to speak) in a study released earlier this year by psychologists at the University of Michigan. They discovered that narcissists are more prone to health problems, particularly hypertension and heart disease, because they’re always so aggressive.

Now, now, injured workers, don’t go “all soft” on us please, don’t feel sorry for your abusive, evil case manager because she may/has been abused or suffered some childhood trauma, he… Perhaps use this information wisely… and ask your case manager “I am not sure why you behave the way you do, but research clearly shows that people with tendencies and traits like yours have likely suffered neglect or abuse in childhood…Did you? Is there something I can help you with overcoming this “trauma”…” 😉  [Gggrrrraaaaw!]

Fact is many people have suffered some form of childhood trauma and do not “turn out” nasty!

Let’s just call it karma!
[Original Source: http://www.smh.com.au/small-business/blogs/work-in-progress/the-workplace-narcissist-20120426-1xofx.html#ixzz1tKMy61Wl]

Research proposal

Also, John McPhilbin has put forward a research proposal as one of his assignment based on the hypothesis that many people who suffered from early insecure attachments end up being most prone to becoming bullies. He believes this would be research worth pursuing in the future, and so do we!

 

Bullying of nurses  in public hospitals

Another anonymous injured worker has been doing some research on an assignment for her own studies. She came across this very interesting research paper and felt it needed to be shared [Thank you for sharing T ;)]

This paper describes bullying in nursing as organised crime rather than differences or personality clashes.

After reading this article the injured worker wondered whether this was the hospital where she works. I wondered exactly the same, for I too used to work in a large public hospital and I too have been bullied to verge of suicide during my last attempt to return to work.

“Although it doesn’t directly speak about Workcover victims, collaboration, sabotage and lying have been common place in my return to work program“, says the injured worker.

“Sadly other nurses on Workcover have experienced the same harassment or worse. This article is the closest reflection of what nursing is like like Australian public hospitals. A long way from the good intentions of Florence Nightingale”

“Workcover recipients are either victims of corruption or discriminated through their return to work programs“.

“They describe the networks and collaboration as a cult structure. That hits the nail firmly on the head.”

 

You can also [popup url=’http://workcovervictimsdiary.com/documents/bullied-nurses.pdf ‘]view the research paper in a scalable popup window[/popup]

 

Thank you both, John and T for your fabulous contributions, much appreciated!

 

Shortlink: http://workcovervictimsdiary.com/?p=7417

 

 

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Me too!
Guest
I am so thankful for this blog… Why? Callie Sonter also managed my workers compensation claim. I have to say that it was the most hellish time of my life. In my opinion, this woman has no compassion whatsoever. She got me to see one of Allianz’s dodgy doctors — I won’t name the doctor here — any injured worker simply has to Google this doctor’s name to know that she is a an insurance company hired gun. Lucky for me my union was very helpful we managed to have the doctor’s report withdrawn as it wasn’t conducted in accordance… Read more »
workcovervictim3
Guest

This arvo I watched a program called “Psychopaths” on Foxtel and it was about some advancements re diagnosing psychopaths based on Prof Hare’s  diagnostic tool. They also found that there are amazing physical brain differences in psychopaths and now believe that psychopaths are actually born psychopathic rather than “made psychopathic because of childhood trauma and other environment or emotional traumas”. Freaky! They’re incurable according to the latest research…

Anyone?
Guest

Anyone get a screen print of the tweet from Callie Sonter where she named the address of an injured worker?

This one https://twitter.com/#!/Calliesonter/status/196092661696970753

It appears to now have been deleted. Of course it would still exist within Twitter’s system.

This case manager must be prosecuted and the person whose address was posted (a “Shane” based on other tweets) must be informed of this breach of his privacy.

ithurts
Guest
I don’t think I will ever understand why my, or any one’s injury (from a serious accident & not caused by me) means that I/we have to deal with these lying, cheating scumbags. But for now, they are a part of my life. Lucky for me, I have many fantastic friends & family members who make sure they support me in any way needed. If not for my supporters, I wouldn’t have made it this far. I too would have been a ‘unreported workcover victim’ who out of shear desperation, could not take the systematic abuse & bullying for 1… Read more »
johnny rotten
Guest

Callie  colli boofhead may an elephant fart in your genral direction which rock do hide under

Injured worker
Guest
Hi, I have been seriously ill treated and relentlessly bullied by Xchanging case manager Susan Doran. I nearly committed suicide from what she did to me and had to have emergency psychiatric treatment. I even have IME reports that have documented the degree of bullying and harassment, and my treating psychologist has also witnessed several of those behaviours (telephone and emails). She was put on [intervention] notice several times via my lawyers and worksafe was also put notice, however Susan Doran kept breaching those orders for well over one year, with no respect whatsoever for my well-being. I begged her… Read more »
Wow
Guest
I am genuinely shocked by this behaviour. May I commend you for staying strong and not allowing this bully to drive you to suicide — though it seems that she nearly did. Who is responsible here, And who should be held responsible? It would seem that the case manager — Susan Doran — would be personally responsible, but also, her employer Xchanging, is responsible. There is simply no way that Xchanging (team leaders, other case managers, medical review teams etc) would not have known about the behaviour of Ms Doran. Because they knew, and because they took no action to… Read more »
John McPhilbin
Guest
This is where Brodie’s Law would come in very handy.  Individual case managers and their employers could be prosecuted – with hefty fines and the potential for prison sentences in extreme cases. There appears to be a real jungle mentality happening amongst case managers.  A large fine and prison sentence would send a message to all case managers and their employers, I am sure.  The real test, however, will be the fact that many of these nasty people hide behind rules and regulations.  In many ways they can argue ‘I am simply following the rules’. My advice, record every conversation… Read more »
Ooops
Guest

This appears to be the REAL twitter account from an Allianz NSW case manager (see article)

 

Very very scary “sleep with 1 eye open” — is that a threat? Hope it’s not to an injured worker, but I believe it is!!!!

In case the twitter is deleted, here is a snapshot attached

 

John McPhilbin
Guest

CallieSonter may just be the perfect candidate to try out Brodie’s Law.

OMG
Guest
Whoever lives at that address should immediately contact the NSW Police Force and make a complaint about this. That Twitter messages would certainly appear to be a threat made by an Allianz employee against someone residing at that address. This is shocking behaviour but it comes as no surprise. If indeed it is Callie Sonter, or one of her immediate family (like her “son” that was threatening this website — A WorkCover Victims Diary — just yesterday) then there are grounds for the immediate termination of Sonter’s employment. Allianz and WorkCover NSW must now immediately examine claimaint records to ascertain… Read more »
Ooops
Guest

What the F*uck?

 

 

workcovervictim
Guest
Remember what Erin Brockovich told me just a few weeks ago in person: “she is shocked that what I have experienced, (and still am experiencing) at the hands of my workcover insurance company [Xchanging]. Erin and I  strongly believe that there is a systemic pattern of misconduct and abuse, which seems to be the “norm” here and that this is unacceptable…” She says there is no need to be afraid and to fear workcover insurance companies and case managers. You are the power! And together we can make the insurance companies very afraid of us! The fact is that many,… Read more »
John McPhilbin
Guest
In short, this is a pattern of widespread systemic bullying that should be outlawed?  I am wondering whether Brodie’s Law could be just as easily applied to insurers?  This may well be worth pursuing as a potential class action against insurers like Alllianz , Xchange etc.  If enough people come forward with their stories, I would imagine someone in the legal profession would want to pursue it. Brodie’s law to get workplace bullies Steve Butcher June 1, 2011 Brodie died in September 2006 after what a magistrate described as ”persistent and vicious behaviour” towards her at the former Cafe Vamp… Read more »
Ahh ahhh arghhhhhhh
Guest

Allianz Australia Limited = Home of Bullies
WorkCover NSW = Home of Bullies

John McPhilbin
Guest
Hi None Don’t get me started on bullying in WorkCover itself!   A shocking culture if there ever was one! Intimidation and fear: welcome to agency charged with stamping out bullying Saffron Howden September 21, 2010 EXCLUSIVE THE state government agency responsible for investigating workplace bullying is harbouring a serious bullying problem in its own ranks which it has been attempting to keep quiet. But the report has been buried and the agency has attempted to cover up the problem, telling its minister it revealed no bullying. Read more: http://www.smh.com.au/nsw/intimidation-and-fear-welcome-to-agency-charged-with-stamping-out-bullying-20100920-15jts.html#ixzz1tP65gU4P I also agree that how insurers routinely bully injured workers needs… Read more »
Evidence please
Guest

Anyone — staff or injured worker — who has been bullied by WorkCover or an insurer should please consider making available all such information so that we can share and learn from this.

Whilst I don’t speak on behalf of this website I would encourage all to provide documentation to info@workcovervictimsdiary.com

There is also a Twitter account also seeking information on bullying by workers compensation authorities and insurers https://twitter.com/workcoverleaks with the email address leaks@workcoverleaks.com

We must rise up and fight this broken system.

workcovervictim
Guest

Thanks, John…mmmh…I believe my case manager, unfortunately for me falls into the pychopathic category 😉

John McPhilbin
Guest
WorkCoverVictim How unfortunate!  I know from a social science perspective, there are a number of variables that need to be considered in looking at reforms.   Hence, the reason that it is important to understand what role organisational cultures play. Another area I think is important to consider is the role of kindness, care and empathy , and what role org cultures play in encouraging or discouraging their  use. When Barry Schwartz gave a speech titled ‘ The Real Crisis? We Stopped Being Wise’ at a TED conference, he received the longest standing ovation in TED’s history. Barry Schwartz makes a… Read more »
None
Guest
I would tend to agree with you about organisational cultures being a problem. WorkCover NSW has an internal culture of bullying. This has been well-documented and people holding senior positions within WorkCover NSW have been named in parliament. Mellayne Williamson, for example, is one such person adversely named yet guess what her role is now? She looks after complaints (and compliments!) See: – http://www.parliament.nsw.gov.au/prod/parlment/hansart.nsf/V3Key/LC20090401042 – http://au.linkedin.com/pub/melayne-williamson/0/a27/8a3 (I note that Ms Williamson has her employer hidden from view) There are countless other examples of this bullying culture, from the executive level (including current members) down. This bullying and adversarial culture translates… Read more »
John McPhilbin
Guest
None I am now really considering doing some research and a paper on the level of bullying being perpetrated by insurers.   A quick search produced this article: The Guardian 13 December, 2006 NSW workers’ compensation: A heartless system http://www.cpa.org.au/z-archive/g2006/1303comp.html Dr Con Costa National Vice-President, Doctors’ Reform Society There is a noticeable sharp decline in the number of people requesting a Workers’ Compensation Certificate following injury at work. And, if a claim does go in, doctor and patient are inevitably bombarded with telephone calls, faxes and requests for information or a medical report from the insurer and the “rehabilitation provider”.… Read more »
workcovervictim3
Guest

Thank you, John, this is very very interesting indeed! I have forwarded it to my treaters!

John McPhilbin
Guest
I think it is also important  to understand that many case managers etc who do bully probably fall into one of three categories.  Not all will be narcissists. Types of bullies Recent bullying research has sought to explain bullying by the types of behaviours practised by bullies. For example, clinical psychologist Keryl Egan suggests that bullying behaviour moves along a continuum with three clearly identifiable types marking differences in bullying behaviours. The basis for the typology reflects the motivation, intentionality, responses to challenge and capacity for coaching.  According to Egan there are three types: The accidental bully .  Accidental bullying… Read more »