Our most loyal contributor “None” alerted us earlier today that WorkSafe just tweeted the following: “WorkSafe_Vic: Need #OHS or #workers compensation help? Call our free and confidential advisory service on 03 9641 1444 or toll free 1800 236 089″
We are all a bit concerned about this — especially use of the word “confidential”. We all know that anything said to the WorkSafe will be immediately added to the claim file and accessible by the insurer (if and when a claim is made). In fact all that is said goes straight to the insurer (case manager), sometimes within minutes!
And whilst WorkSafe complaints (Advisory) Service can be useful at times, for example when you have issues with your case manager (e.g unpaid accounts, delayed stuff etc); this tweet suggests to that this might be some “advocacy service” operating for the benefit of the injured worker. We all know, us injured workers, that this is not the case. This is simple the “WorkSafe complaints dude/Gal who deals with complaints we may have about insurance companies”
We have certainly personally experienced pretty rude WorkSafe “Advisors”, bloody oath, you can hear their eyes roll up!
Injured workers would be best off seeking advice from union, solicitor or other independent party, not from WorkSafe/WorkCover. For Conciliation matters, WorkCover Assist is pretty good.
Anything said to them might otherwise prejudice injured workers’ claims.
There is nothing confidential about that service and WorkSafe should cease making such claims.
Surely you must have figured that out already
[Sourced by "None" with a big thank you!]
UPDATE 8 February 2012
As commented by “Injured”
SHAME ON YOU, WORKSAFE_VIC! I will also make sure EVERYBODY knows what you claim versus what you do! Unfollowing a popular and great blog where injured workers are heard and able to voice their concerns and experiences SHOULD be closely followed by WOKRSAFE_VIC! What better place to offer your claimed “Advisory Services” and support to Victorian injured workers???? What better place to see what is going on and why so many injured workers feel DECEIVED by workcover and worksafe? What better place to LEARN to make things better for injured workers? Go on, STICK you head in the sand – MAKE us, injured workers, GO AWAY by blocking our injured voices, ignore our pleas, BUT PLEASE THEN DO NOT FALSELY ADVOCATE FOR INJURED WORKERS!