I received an anonymous message via ‘share your story‘ overnight, from an ex workcover insurance case manager, who -understandably- wishes to remain entirely anonymous, also about the workcover insurance company s/he worked for. However, the ex case manager has given us a good insight in what-is-going-on-behind-closed-doors within workcover insurance companies.
Aworkcovervictimsdiary.com would like to publicly thank the case manager for sharing his/her insider’s information with us, THANK YOU.
A former workcover case manager spills the beans
“WorkCover insurance Case managers at are pressured by their supervisors to deny claims or reduce payouts to injured workers as a cost-saving measure”, claims a former [insurance] employee.
“The WorkCover insurance [company] looks for ways to save money by minimising the weekly payments injured workers receive, and by reducing their permanent disability awards (lumpsums)”, says the former case manager.
“This is done in very covert ways“, says the ex-case manager, who worked for the [insurance company] from 2001 to 2009.
“You (the case manager) put in an earning loss claim for a worker, and your manager will come back and say no, we can save money if we say the employee is capable of doing some work, when we know he’s not”
“Or you are told to tell the injured worker he had a pre-existing condition, like arthritis in his back and he is not eligible for weekly payments. It’s that kind of thing” S/he said “the workcover’s insurance companies’ prime strategy is a war of attrition to keep denying and the worker will give up.”
“The focus is on liability, how much liability are case managers able to clear away to protect the workcover insurance fund” said the former case manager.
“Employees who save the insurance company the most money tend to get promoted while those who are deemed to be too generous to injured workers are often forced out of their jobs”, s/he added.
“The system generates a lot of statistics on which case managers are costing the most”, s/he said. “Those who are, tend to get ridden a lot harder by supervisors. There is a lot of constructive dismissal.”
Whilst the above ‘beans’ are not new to me, at least they are confirmed.
I must admit that every one of the above strategies has been and is being used on or against me. It’s funny (not!), when I read this it sent shivers down my spine!